Loyalty Program Analyst jobs in United States
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Bluemercury · 12 hours ago

Loyalty Program Analyst

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$66K/yr - $109K/yr
date2+ years exp

Bluemercury is a leading luxury beauty destination that emphasizes a client-first service model. The Loyalty Program Analyst will support the execution, marketing, and reporting of the loyalty program, ensuring a seamless experience for loyal clients while collaborating with various teams to drive engagement and program innovation.

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Responsibilities

Support the execution of loyalty initiatives, offers, and campaigns across channels, including promotion setup, user acceptance testing, and managing cross-functional alignment to ensure flawless delivery
Coordinate program launch readiness by tracking timelines, organizing assets, and maintaining documentation
Serve as a point of contact for store teams, addressing questions and ensuring smooth program execution
Research and share emerging trends in loyalty, retail, and customer engagement to inform program innovation
Partner with Integrated Marketing, Creative, Store Operations, and Digital teams to bring loyalty campaigns to life
Support the development of marketing materials and review assets for accuracy and alignment with brand standards
Assist in campaign setup—including drafting briefs, managing approvals, and ensuring on-time delivery
Track campaign performance and provide topline insights to help optimize future activations
Pull loyalty reports and compile key performance data to evaluate program health
Support analysis of member engagement, retention, and campaign results
Summarize insights and share findings with cross-functional partners to inform decisions

Qualification

CRM experienceData analysisProject managementMicrosoft ExcelMarketing automation platformsData visualization toolsPassion for beautyWritten communicationVerbal communicationDetail-orientedCollaborative mindset

Required

2-3 years of experience in marketing, CRM, loyalty, or analytics (internships included)
Demonstrated experience managing projects from planning to execution
Detail-oriented with strong project management and organizational skills
Excellent written and verbal communication skills with a collaborative mindset
Proficiency in Microsoft Excel; familiarity with SQL a plus
Ability to thrive in a fast-paced, creative, and client-focused retail environment
Genuine passion for beauty, wellness, and creating exceptional client experiences

Preferred

Experience with CRM or marketing automation platforms (e.g. Salesforce, Amperity, Klaviyo, Adobe Campaign) preferred
Familiarity with analytics or data visualization tools (e.g., Tableau, Power BI, Google Analytics) a plus

Company

Bluemercury

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Bluemercury is widely recognized as the nation’s largest and fastest growing luxury beauty products and spa retail chain. It is a sub-organization of Macy's.
dateFounded in 1999
location
Washington, District of Columbia, USA
people-size1001-5000 employees
web-link
http://www.bluemercury.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2015-02-03Acquired

Leadership Team

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Maly Bernstein
Chief Executive Officer
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Marla Beck
Co-Founder
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Company data provided by crunchbase