Michigan State University College of Engineering · 20 hours ago
Manager of IT Support / Information Technologist II/S
East Lansing, MI
Full-time
Onsite
Mid, Senior Level
3+ years expMichigan State University College of Engineering is seeking a Manager of IT Support to lead a team providing IT service and support to the College of Natural Science. The role involves managing projects, overseeing IT support professionals, and ensuring effective IT service delivery across various departments.
Higher Education
Responsibilities
Identify, initiate, oversee, and complete projects of moderate complexity
Train, manage and over see 6 to 8 IT support professionals located across campus
Over see IT purchases and ensure all University procurement policies are followed
Identify gaps in internal policy and procedures and work with the wider team to craft and implement new ones
IT support for desktops and laptops running Windows, Mac OS, and Linux
IT support for printers, multi-function devices, and tablets
Setup of new tech devices and decommission of old devices
IT support of various software and web applications
Manage and track College and Department software licenses, including user maintenance and installation
Maintain IT inventory, including hardware and software
Perform basic server updates, file permission setting changes, and AD group maintenance
Perform basic Ethernet and WiFi network troubleshooting and manage basic network settings on various devices
Support and maintain conference and classroom projectors and miscellaneous AV equipment
Assist users with virtual meetings on Zoom and Microsoft Teams
Qualification
Required
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program
Three to five years of related and progressively more responsible or expansive work experience in leading or managing a team
Coaching others with technical and interpersonal skills
Initiating, overseeing, and completing projects of moderate complexity
Experience with operating systems Microsoft Windows and Mac OS
Ability to lift and carry up to 25 lbs
Resume and cover letter
Preferred
Excellent communication skills
Ability to articulate technical concepts to non-technical users in a clear and friendly manner
Possess a strong customer focus
Prioritize customer satisfaction by going above and beyond to resolve issues promptly, follow up on user inquiries, and gather feedback to continuously improve the IT support experience
Team player
Prefers to collaborate with others and work together on solutions
A bachelor's degree in computer technology or information systems, with coursework in an information-technology specialization
Three-plus years managing a team of IT support professionals
One to three years of experience with automation and scripting tools such as Windows PowerShell, Microsoft Power Automate, and Git
One to three years of experience with Linux, including command line
Benefits
Health care
Prescription
Dental coverage
A base retirement program with a University matching contribution
Basic life insurance
Educational benefits including a course fee courtesy program
Educational assistance
Company
Michigan State University College of Engineering
Our College of Engineering is among the founding disciplines at Michigan State University and among the three largest academic units.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase