PetVet Care Centers · 19 hours ago
Learning and Development, Operations - Remote
United States
Full-time
Remote
Mid Level
$85K/yr - $110K/yr
4+ years expPetVet Care Centers is dedicated to improving the lives of animals and people by providing exceptional care. The Learning Partner is responsible for coordinating and delivering training focused on veterinary hospital systems and processes, ensuring content accuracy and effectiveness in the training experience.
Health CareMedicalPet
Responsibilities
Coordinate the operational process and systems portion of the training experience, ensuring content, sequencing, and delivery are aligned across facilitators
Serve as a primary facilitator for select components of Operations training (live, in-person and virtual)
Partner with Regional Leaders, CST members and other facilitators who deliver portions of the program to ensure consistency and clarity
Support and train mentors to reinforce systems and processes in the field
Own and maintain a defined portion of the Operations curriculum, with authority to independently update materials as systems and processes change
Act as the subject matter expert for hospital systems and processes within the L&D team
Partner with Instructional Designers to: Develop facilitator guides, participant materials, and job aids Convert appropriate content into online learning modules Ensure materials are practical, clear, and grounded in operational reality
Develop assessments to evaluate understanding and application of systems and processes
Maintain close alignment with Operations to stay current on hospital systems, workflows, tools, and expectations
Proactively identify training impacts of operational changes and update content accordingly
Ensure training reflects how systems are actually used in hospitals—not just how they are designed
Embed The Care Experience behavioral skills into all operational training content
Reinforce the connection between strong systems, effective leadership, and a consistent client and team experience
Gather feedback from participants, mentors, and Regional Leaders to refine content and delivery
Identify gaps in system understanding or execution and recommend training solutions
Contribute to ongoing improvements in the operations training program
Qualification
Required
4+ years of experience in: Learning & Development, operations training, or Veterinary hospital management or multi-site healthcare operations
Strong working knowledge of hospital systems and processes (e.g., scheduling, workflows, staffing, inventory, financial basics, compliance)
Experience facilitating training for managers or leaders
Demonstrated ability to translate operational systems into clear, practical training
Strong collaboration and communication skills, particularly with Operations and field leaders
Willingness to travel when needed
Preferred
Veterinary hospital or healthcare operations background
Experience supporting manager onboarding or multi-week training programs
Experience developing facilitator guides or train-the-trainer materials
Familiarity with adult learning principles and blended learning approaches
Benefits
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Company
PetVet Care Centers
PetVet Care Centers is an operator of specialty and general practice animal hospitals in the United States.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$675MKey Investors
Golub Capital
2017-12-27Acquired
2017-06-13Debt Financing· $675M
Leadership Team
Tony DiPippa
Chief Financial Officer
Anthony Loomis
Chief Medical Officer
Recent News
2025-03-04
Company data provided by crunchbase