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Peraton · 1 day ago

Help Desk Representative

Fort Huachuca, AZ

Full-time

Onsite

Entry Level

2+ years exp

Peraton is a next-generation national security company that delivers trusted solutions and technologies to protect the nation and its allies. They are seeking a Help Desk Representative to serve as the first point of contact for customer inquiries, handle escalated requests, and provide support through various communication channels.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature

First point of contact for Teir 2 requests that are escalated to the Global Cyber Center

Responsible for handling customer interactions to provide support (inbound/outbound calls, chats, email and internal ticketing escalations)

Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting

Route tickets in accordance with documented procedures

Perform quality assurance follow-up with customers/end users

Comply with documented processes and procedures

Monitor group mailboxes and prioritize emails by order of importance

Maintain the shift log and ensure accurate, thorough and clear communication from shift to shift

Provide reporting (as needed)

Maintain a professional demeanor with our military, civilian and contractor customers

Qualification

Customer service experienceHelp desk experienceCommunication skillsProblem-solving skills

Required

HS diploma +2 years of customer service, inside sales and/or help desk experience

Active DoD Secret clearance

Benefits

Medical

Dental

Vision

Life

Health savings account

Short/long term disability

EAP

Parental leave

401(k)

Paid time off (PTO) for vacation

Company paid holidays

Company

Peraton

Glassdoor3.6

Peraton Fearlessly solving the toughest national security challenges.

Founded in 1992

Woodbridge, New Jersey, USA

10001+ employees

https://www.peraton.com/

Funding

Current Stage

Late Stage

Leadership Team

Thomas Terjesen

Chief Information Officer

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Company data provided by crunchbase