Customer Success Manager jobs in United States
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Suvoda · 9 hours ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Suvoda is a company focused on building strong customer relationships, and they are seeking a Customer Success Manager to lead customers to full adoption of their products. This role involves proactive engagement in account management, strategic planning, and resolution of customer success issues to ensure high satisfaction and retention metrics.

Clinical TrialsMedicalPharmaceutical

Responsibilities

Maintain strong relationships with customers and ownership of customers’ success through renewal rate, NPS and other metrics that measure customer success
Drive strategic development of customer programs and actively pursue opportunities to improve through expansion, enhancements and operational improvements
Identify opportunities to increase revenue conversion
Establish initiatives to encourage customer growth and upsell opportunities
Create and drive value realization throughout the lifecycle
Proactively identify account risks and drive mitigation strategies
Work with cross functional partners to develop strategies and materials to increase the quality and efficiency of support to customers and users
Work with CSM Leaders on business initiatives and other projects
Work with marketing team to identify customer advocates to participate in feedback opportunities and case studies
Work with Finance teams to improve revenue predictability for customers
Assist in the hiring and training of Customer Success Managers
Perform other duties, assignments, and special projects as time or circumstances demand

Qualification

Account managementCustomer retentionLife Sciences IndustryPresentation skillsLeadershipTeamworkCross-group collaborationTime managementOrganizational skillsSelf-starter

Required

5+ years working in account management or equivalent role
Proven proficiency in customer retention, presentation skills and ability to work independently to drive a virtual team to deliver customer success
Ability to align internal resources to meet customer requirements and deadlines
Proven track record of sustaining and growing complex relationships
Commercial instincts a must with strong leadership, teamwork, & cross-group collaboration skills
Be a self-starter with a positive attitude
Extremely organized, with effective time management skills

Preferred

5+ years working in the Life Sciences Industry
Bachelor's Degree or equivalent combination of education and experience

Company

Suvoda

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Suvoda provides clinical trial management software and services.
dateFounded in 2013
location
Conshohocken, Pennsylvania, USA
people-size501-1000 employees
web-link
https://www.suvoda.com

Funding

Current Stage
Late Stage
Total Funding
$40M
Key Investors
LLR Partners
2019-12-05Series Unknown· $40M

Leadership Team

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Amity Cox
Co-founder
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M
Marius Manole
Co-Founder, VP Technical Solutions and General Manager Suvoda Romania
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Recent News

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Suvoda sets new standard for streamlined patient and site experience in clinical trials
2026-01-13
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Suvoda IRT named a Leader in Everest Group's RTSM PEAK Matrix®
2025-12-11
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Advarra Expands Study Collaboration Solution, Connecting Leading Clinical Trial Technology Partners to Simplify Site Access
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Company data provided by crunchbase