Barnes & Noble Education, Inc. · 13 hours ago
Support Services Analyst
Columbia, MO
Full-time
Onsite
Mid Level
3+ years expBarnes & Noble Education, Inc. is focused on providing state-of-the-art technology and superior knowledge of the textbook industry. They are seeking a proactive Support Services Analyst to ensure the smooth operation of computer systems and provide effective solutions to technical issues while delivering high-quality support and meeting service level agreements.
EducationEnterprise SoftwareOnline Portals
Responsibilities
Install, configure, and support computer hardware, software, and applications
Monitor and maintain computer systems and networks to ensure optimal performance
Provide in-person and phone technical support to end users
Troubleshoot and resolve hardware, software, and network issues
Document incidents and solutions in the ticketing system
Maintain user accounts and assist with password resets
Support new application rollouts and system updates
Manage multiple support tickets while meeting SLA requirements
Escalate unresolved issues as needed and follow through to resolution
Assist with phone queue coverage and incoming support requests
Collaborate with internal teams to resolve web and system issues
Perform additional responsibilities as required
Qualification
Required
High school diploma or equivalent; some college coursework or technical training preferred
Minimum of 3 years' experience in customer service, ideally in a technical support environment
Hands-on experience with AS400, POS systems, PeopleSoft, printer support, Microsoft Office, and general computer hardware/software is a plus
Strong customer service skills, both in-person and over the phone
Excellent verbal and written communication, with the ability to explain technical issues clearly
Skilled at troubleshooting, problem-solving, and applying technical knowledge across a variety of systems
Able to multitask, work under pressure, and adapt to changing priorities
Flexible availability, including weekends
Benefits
Medical, dental, and vision coverage
A 401(k) plan
Life and disability insurance
Earned time off and holidays
Company
Barnes & Noble Education, Inc.
Barnes & Noble Education, Inc.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$130MKey Investors
Immersion Corporation
2024-04-16Post Ipo Equity· $95M
2024-04-16Post Ipo Debt· $35M
2015-08-03IPO
Leadership Team
Jonathan Shar
Chief Executive Officer
Jason Snagusky
EVP - Chief Financial Officer
Recent News
2026-01-21
2026-01-11
Company data provided by crunchbase