Quorum Business Solutions · 11 hours ago
Senior Customer Success Manager (Hyrbid Work Schedule)
Houston, TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expQuorum Software is a rapidly growing company and industry leader in oil & gas transformation, seeking a Senior Customer Success Manager. The role involves managing a strategic portfolio of enterprise customers, ensuring customer outcomes, revenue retention, and fostering executive relationships to drive growth across a significant annual recurring revenue portfolio.
AdviceBusiness DevelopmentComplianceOutsourcing
No H1B
U.S. Citizen Only
Responsibilities
Drive measurable customer outcomes through adoption, optimization, and value realization
Identify opportunities for process improvement, training, and solution alignment
Lead monthly and quarterly executive touchpoints
Own escalations and renewal execution
Act as the primary internal advocate for customer needs
Partner cross-functionally to resolve complex issues
Partner with Sales on renewals, upsells, and cross-sell motions
Support long-term account and revenue strategy
Own account health monitoring, risk assessment, and forecasting
Maintain CRM accuracy, backlog visibility, and renewal hygiene
Qualification
Required
Bachelor's degree from an accredited university
Travel 20-30% required, varies per portfolio
Proven ability to operate at executive level with stakeholders
Strong negotiation, presentation, and written communication skills
Ability to prioritize complex, high-revenue accounts
Analytical mindset tied to health, risk, and revenue metrics
Demonstrated success managing escalations
Preferred
8+ years in Customer Success, Account Management, or related roles
Enterprise SaaS experience with large, multi-product customers
Oil and Gas industry experience with familiarity to one or more of the following: Planning, execution, production, reserves and hydrocarbon accounting
Experience managing or mentoring senior CSMs
Company
Quorum Business Solutions
Quorum Business Solutions is a business consultancy that provides compliance advisory, function outsourcing, and fintech advisory services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Keith Louis Chichon
Founder / CEO
Company data provided by crunchbase