M Resort Spa Casino · 22 hours ago
Player Services Assistant Shift Manager
Henderson, NV
Full-time
Onsite
Entry, Mid Level
$47K/yr - $47K/yr
2+ years expM Resort Spa Casino is part of PENN Entertainment, a leading provider of integrated entertainment and casino gaming experiences. They are seeking a Player Services Assistant Shift Manager to supervise staff, manage daily operations, and ensure superior customer service while promoting a positive environment for guests and team members.
CasinoHospitalityHotelWellness
Responsibilities
Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
Assists in conducting investigations into variances, violations of internal controls, and violations of reporting requirements
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise
Responsible for securing the integrity of all assets and oversees balancing of all cage banks
Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members
Acquire new players through the continuous promotion of the PennPlay card program and the special benefits of card membership
Maintain comprehensive knowledge and support the team members in all current and upcoming promotions, events, ticket sales and exclusive offers throughout the property and effectively communicate to guests
Responsible for operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently on assigned shift
Responds to guest inquiries while monitoring and applying service recovery within authorized levels
Prepare/review currency transactions reports on assigned shift
Approve credit line availability on assigned shift
Review of multiple transactions logs for accuracy on assigned shift
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Qualification
Required
Must be at least 21 years of age
Associate degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience
Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
Must have excellent verbal and written communication skills
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Ability to author reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems)
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
Ability to read and communicate verbally in English
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Employees must be able to qualify for licenses and permits required by federal, state, and local regulations
Gaming License, and Nevada Alcohol Awareness Card are required
The employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls
The employee frequently is required to reach with hands and arms and talk or hear
Specific vision abilities required by this job include close vision, color vision, and peripheral vision
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
The employee must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
M Resort Spa Casino
M Resort Spa Casino is a four-star hotel that offers hospitality services along with additional amenities like entertainment and a casino.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Storms
Human Resources Business Partner
Recent News
Morningstar.com
2025-12-01
2025-09-12
2025-09-12
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