Concentrix · 18 hours ago
Dynamics CRM/SCM Customer
United States
Full-time
Remote
Mid LevelConcentrix is a global technology and services leader that powers the world’s best brands. The role involves establishing trust with key stakeholders, delivering technical training, and executing service delivery plans to enhance customer experiences and outcomes.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Establish yourself as a trusted advisor with key stakeholders at assigned customers
Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
Qualification
Required
Fluency in English
Effective communication skills to identify, engage, and interact with key stakeholders
Proficiency in delivering technical training
Consulting and customer facing role experience
Excellent problem-solving and troubleshooting skills
Ability to work collaboratively in a team environment
Deep technical acumen combined with a curiosity to continue learning
Excitement for modern engineering tools and practices Dynamics CRM
Enterprise level support and administration focused specifically with:
CRM infrastructure installation and configuration
CRM deployment configuration
CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
CRM integration
CRM performance and tuning optimization
Dynamics CRM Cloud Migration
Knowledge in CRM 2015+ build versions and upgrade experience
Architectural experience for Dynamics CRM on-premises
Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting
Environment health assessment experience
Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform
Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Customer Insights - Journeys
Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse
Power Apps
Power Automate
Power Platform admin center
Administration experience
Customization and Integration experience
Application Lifecycle Management experience
Preferred
Fluency in French
Fluency in Spanish
Experience authoring technical training Dynamics 365 Customer Engagement Online and Power Platform
Power Platform governance and center of excellence experience
Advanced Microsoft certifications
Experience with Dynamics 365 Customer Insights – Data
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase