Tia · 10 hours ago
Care Coordinator I - Late Pacific Time Schedule
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $22/hrTia is a company focused on reinventing women’s healthcare through high-touch care. The Care Coordinator Level I role is essential for providing compassionate support to members with complex needs, ensuring seamless care delivery in collaboration with clinical providers and operational teams.
AppsFitnessHealth CareMental HealthWellness
Responsibilities
Serve as the primary point of contact for complex member inquiries via phone or other communication channels
Manage urgent and high-touch requests, including #urgent-patient-requests, “important flags,” and escalated member concerns
Coordinate nuanced clinical and specialty services, such as IUD scheduling and follow-up care
Deliver compassionate, real-time phone-based support, resolving complex issues and triaging appropriately
Build trust with members through thoughtful, empathetic communication and clear follow-through
Uphold Tia’s tone, values, and service standards in every interaction
Serve as an advocate for members, ensuring their needs are met holistically and with dignity
Accurately document all interactions, ensuring compliance with HIPAA and internal policies
Use established workflows consistently while identifying areas for simplification or standardization
Surface recurring pain points or workflow gaps to leadership for continuous improvement
Participate in team training, huddles, and performance reviews to continuously grow skills
Stay up to date on workflow changes, policies, and product updates to support members effectively
Confidently handles high-complexity, member-facing tasks while maintaining excellent service quality
Responds quickly and effectively to urgent requests and escalations
Masters workflows and accurately applies nuanced processes
Proactively flags process gaps and contributes to workflow improvement initiatives
Consistently meets or exceeds KPIs, including quality scores, SLA adherence, and member satisfaction targets
Qualification
Required
Excellent judgment and problem-solving skills under pressure
Ability to manage complex workflows
Compassionate, real-time phone-based support skills
Strong communication skills to build trust with members
Ability to uphold Tia's tone, values, and service standards
Advocacy for members' holistic needs
Accurate documentation of interactions ensuring compliance with HIPAA and internal policies
Consistent use of established workflows while identifying areas for improvement
Participation in team training, huddles, and performance reviews
Ability to handle high-complexity, member-facing tasks
Quick and effective response to urgent requests and escalations
Mastery of workflows and accurate application of nuanced processes
Proactive identification of process gaps and contribution to workflow improvement
Meeting or exceeding KPIs, including quality scores, SLA adherence, and member satisfaction targets
Preferred
Experience in healthcare or a related field
Familiarity with HIPAA regulations
Experience with care coordination or customer service roles
Company
Tia
Tia is a health care provider that specializes in mental health, wellness, general care, and gynecology.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$132.78MKey Investors
Lone Pine CapitalThresholdTorch Capital
2021-09-14Series B· $100M
2020-05-28Series A· $24.27M
2019-03-06Seed· $6M
Leadership Team
Felicity Yost
Co-Founder, President & CEO
Eric Dargelies
Vice President, Engineering
Recent News
2025-11-19
2025-11-09
Company data provided by crunchbase