Qualfon · 18 hours ago
Loan Specialist - Call Center
Highland Park, MI
Full-time
Onsite
Entry Level
$19.25/hr - $19.25/hr
1+ years expQualfon is hiring Loan Specialists to support customers with their banking and consumer loan needs. In this role, you’ll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members.
Business DevelopmentOutsourcing
Responsibilities
Answer inbound calls related to consumer loans and banking accounts
Assist with checking, savings, CDs, and credit card inquiries
Help customers recover online banking credentials
Process account updates, balance transfers, and authorized user requests
Handle fraud-related and payment authorization questions
Document interactions accurately and follow banking regulations
Deliver professional, empathetic customer service on every call
Qualification
Required
1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred)
Strong verbal communication and basic computer skills
Ability to multitask and work in a fast-paced call center environment
Reliable attendance and stable work history
Comfortable working onsite in Highland Park
High School Diploma or GED required
Company
Qualfon
Qualfon has a strong track record of customer service and back-office processing growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Abelardo Torres
Managing Director Philippines
Alfonso Gonzalez
Founder & Owner
Recent News
Research and Markets
2025-05-30
2024-02-03
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