Nalco Water, An Ecolab Company · 6 hours ago
IT Operations Support Specialist
Naperville, IL
Full-time
Onsite
Entry Level
$60K/yr - $91K/yr
1+ years expNalco Water, an Ecolab Company, is seeking an IT Operations Support Specialist to provide first line contact for troubleshooting issues with proprietary equipment. The role involves offering technical guidance, supporting field representatives, and managing support tickets while ensuring customer satisfaction.
Chemicals
No H1B
Responsibilities
Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment
Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment
Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing
Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
Track phone calls and emailed support tickets using ticket tracking system
Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas
Support team vision, goals, and metrics
Qualification
Required
Bachelor's degree in computer science or related field
1 year of experience in a communications or sales role environment, or alternatively, 1 years of experience in an industrial, mechanical, or electrical environment
Basic understanding of PLC knowledge
Experience working with Microsoft Office
Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
Experience with Gateways and Connectivity on automated systems
Troubleshooting experience in electrical or mechanical systems
Ability to analyze data
Verbal communication skills
No immigration sponsorship available for this position
Preferred
Associate degree or bachelor's in engineering discipline, or 1-3 years' experience in a related technical field
Troubleshooting experience in electrical or mechanical systems
Basic understanding of PLC knowledge
Troubleshooting experience in electrical or mechanical systems
Ability to analyze data
Experience working with Microsoft Office Suite and SAP
Basic understanding of PLC knowledge
Working knowledge of boilers, cooling towers, wastewater treatment systems, etc
Strong communicator and collaborator with experience working across multiple functions
Able to manage multiple projects in a fast-paced environment
Company
Nalco Water, An Ecolab Company
Nalco Water is reinventing the way water is managed.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andie Diaz, MBA
SR. Manager, HR Business Partner - Nalco Water Global Light Industrial
Daljinder Woloch
Director of Regulatory Affairs, Industrial Business Partner
Company data provided by crunchbase