Customer Success Engineer jobs in United States
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Foxglove · 18 hours ago

Customer Success Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$140K/yr - $180K/yr
date2+ years exp

Foxglove is a company focused on building observability and data infrastructure for robotics. They are seeking a Customer Success Engineer to provide technical support and ensure customers effectively leverage the Foxglove platform to achieve their goals across various industry verticals.

Artificial Intelligence (AI)ComputerInformation TechnologyRoboticsSoftware

Responsibilities

Provide technical support to prospects and customers using the Foxglove platform
Act as a liaison between customers and our product and engineering teams to advocate for user needs and platform improvements
Develop and maintain documentation, tutorials, and best practices that make adapting the Foxglove platform to specific use cases a breeze
Assist in onboarding new customers, providing personalized training, and ensuring successful adoption of the platform
Contribute to building out a technical pre- and post-sales team

Qualification

Robotics experienceTechnical support experienceSQL queryingFoxgloveSimilar toolsPython scriptingTypescript scriptingRobotics development workflowsProcess buildingLearning new conceptsCommunication skillsDocumentation writing

Required

2+ years experience in technical support roles
1+ years using Foxglove or a related visualization tool
Ability to comfortably query SQL databases
Comfortable writing scripts in Python and Typescript
Ability to communicate effectively with everyone from IC engineers to C level executives
Experience building out processes and writing documentation internally and externally
Sound understanding of common robotics development workflows
Ability to quickly grasp new technical concepts easily

Preferred

Experience in the autonomous driving or robotics sector
Prior software engineering experience
Previous experience leading Customer Engineering or other customer-facing functions

Benefits

$300 monthly budget towards commuter benefits or building your personal workspace (remote only)
Competitive equity grant in a Series B company
Medical, Dental, Vision, and Term Life insurance coverage at 100% for employees and 75% for dependents
401(k) matching up to 4%
4 weeks vacation, plus holidays and winter break
All expenses paid company off-sites 1-2× per year

Company

Foxglove

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The observability stack for Physical AI.
dateFounded in 2021
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://foxglove.dev/

Funding

Current Stage
Growth Stage
Total Funding
$58.75M
Key Investors
Bessemer Venture PartnersEclipse VenturesAmplify Partners
2025-11-12Series B· $40M
2022-10-11Series A· $15M
2022-01-03Seed· $3.75M

Leadership Team

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Adrian Macneil
Co-Founder & CEO
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Company data provided by crunchbase