EnerSys · 9 hours ago
Customer Service Representative
Reading, PA
Full-time
Onsite
Entry, Mid Level
2+ years expEnerSys is a global leader in stored energy solutions for industrial applications, and they are seeking a Customer Service Representative to ensure the highest standard of customer service. The role involves managing orders, supporting sales activities, and liaising with various teams to maintain efficiency in the Motive Power Sales business.
EnergyManufacturingRenewable EnergyTelecommunicationsTransportation
Responsibilities
Exercise discretion and independent judgment when dealing with critical matters within the department.Administer, control, and maintain all documentation for systems and specific projects
Order Entry and Order Management
Coordinate activities for large system orders and high dollar orders
Provide day-to-day contact, support and communication between internal personnel, Sales Teams, and Sales Coordinators
Support Sales activities including order entry, order acknowledgement, order status and updates including material requirements, change to orders, tracking of shipments and lead-time for total customer satisfaction
Provide support and assist in obtaining resolution to Sales Coordinators and field locations for inquiries regarding specific orders or system functionality and operations
Detailed reporting and management on high dollar level orders
Additional high-level system and order management based on internal needs
Back up on other Customer accounts as needed
Perform other duties as assigned by Customer Service Manager
Communicate effectively via telephone, teams and email
Liaise with the accounting department in relation to customers with credit for invoice issues
Coordinate with Inside Sales Team and Sales Coordinators on delivery dates
This position has no supervisory responsibilities
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
2-4 years order entry experience or equivalent experience
Proficient in Microsoft Office: Outlook/Word/Excel/Baan/SAP or Salesforce
Excellent customer service skills and an outstanding phone manner
Fluent in the local language to a very high standard and possessing strong communication skills as a liaison with customers and internal personnel, is a large focus within the job
Well organized and possess a high level of administrative ability to effectively manage the complexity and order volumes
Proficient in using ERP and CRM systems, Baan, SAP and Salesforce
Preferred
Associate degree or higher in related field
Baan/SAP/Salesforce experience
Company
EnerSys
EnerSys is the global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power,
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$499MKey Investors
US Department of Energy
2025-01-17Grant· $199M
2024-01-04Post Ipo Debt· $300M
2004-07-30IPO
Leadership Team
Mark Matthews
President, Specialty Global
Recent News
2026-01-11
2025-11-09
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