The Cigna Group · 5 hours ago
Customer Service Associate Representative - Cigna Healthcare - Remote
United States
Full-time
Remote
New Grad, Entry LevelThe Cigna Group is a healthcare company dedicated to improving health through every stage of life. They are seeking a Customer Service Associate Representative to answer inquiries about group health benefits and claims payments, assist clients, and ensure high-quality service delivery.
CommercialHealth CareHospitalInsuranceMedical
Responsibilities
Answer telephone calls from plan participants, group contacts, and providers pertaining to benefits and claims inquiries
Provide clear and accurate responses to requests for information
Document all calls into Chronolog (by typing in highlights of the conversation) for future referral
Return messages left in designated voice mailboxes
Read and interpret plan documents for numerous clients, review new documents and amendments as added
Meet personally with clients as necessary to assist with questions pertaining to their health benefit plan
Assist team members as requested
Log faxed claims (type information faxes received in Chronolog)
Return misdirected claims to appropriate provider as received
Assist members with website
Meet or exceed company standards for production and quality
Contribute to the daily workflow with regular and punctual attendance
Assist with claim information research and identification
Assist with provider record maintenance as assigned
Index claim and correspondence batches as assigned
Perform assigned duties for specific client groups as needed
Assist with employee training and cross-training as needed
Research and write up refunds as assigned
Qualification
Required
High school graduation or GED required
Basic computer and customer service experience required
Excellent oral and written communication skills required
PC skills, including Windows, Word and Adobe Acrobat. Ability to adapt to software changes
Typing ability of 45 wpm
Excellent listening skills
Basic mathematical skills
High level of interpersonal skills to work effectively with others
Ability to organize and recall large amounts of detailed information
Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations
Ability to project a professional image and positive attitude in any work environment
Ability to comply with privacy and confidentiality standards
Ability to be flexible, work under pressure and meet deadlines
Ability to analyze and solve problems with professionalism and patience
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-25
2026-01-06
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