Foundation Health Partners · 18 hours ago
Registration & Scheduling Representative I - Outpatient Internal Medicine/Senior Care Clinic
Fairbanks, AK
Full-time
Onsite
Entry Level
$20/hr - $26.75/hr
1+ years expFoundation Health Partners is seeking a dedicated Registration & Scheduling Representative to join their Senior Care and Internal Medicine clinic. In this role, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth registration process while supporting healthcare professionals in delivering high-quality care.
Health CarePrimary and Urgent Care
Responsibilities
Pre-registration, receiving physician orders, insurance verification, gathering pre-authorizations, scheduling, and pre-certifications for assigned area
Maintains records and produces statistical reports as required
May distribute educational materials to patients and families if needed in assigned department
Performs financial counseling when appropriate
Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Patient Grievance policy
Receives physician orders and seeks clarification, if necessary
Performs pre-registration/registration processes, verifies insurance coverage and obtains pre-authorizations and pre-certifications and notifications
Accurately and completely documents all information into the patient records system to ensure maximum reimbursement
May obtain all necessary signatures and documentation, as appropriate
Coordinates prior authorizations for patient treatments or diagnostic procedures
Resolves scheduling conflicts, as needed
Documents all information regarding patient re-schedules
Utilizes computerized scheduling systems
Enters patient information in computerized scheduling system and gathers information and modifies records, as needed to maintain current database
Prepares charts and manages files within regulatory requirements
Compiles and reports statistical data, if needed by the assigned department
May calculate patient liability according to verification of insurance benefits, collect deposits and copayments
Distributes educational materials to patients and families, when necessary
Responds to diverse questions or refers to appropriate clinical staff
May provide financial counseling to patients and their families
Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements
Assists patient and their families in completing financial assistance paperwork when appropriate
Provides administrative support to the assigned unit when required
Meets or exceeds productivity standards
Completes daily assignments and maintains accurate production logs and records
Identifies opportunities to improve work processes and practices good work group dynamics
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards
Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day
Qualification
Required
High school diploma/GED or equivalent working knowledge
Requires skills and abilities typically attained with one (1) or more years of medical clerical experience
Medical terminology knowledge is required
Must possess excellent organizational skills, as well as effective human relations and communication skills
Must be proficient with commonly used office software and computers
Possess the ability to use computerized scheduling systems
Must be able to maintain accurate statistical records, gather data, and produce reports
Preferred
Prior experience in a hospital central scheduling or physician office scheduling setting preferred
Benefits
Shift Differential
Annual Increases
Paid Time Off
Medical
Vision
Dental
401k with employer match
FHP Tuition Assistance
Student Loan Forgiveness
Onsite Gym
Wellness Programs
Discount programs
The Learning Center (childcare services)
Company
Foundation Health Partners
Foundation Health Partners is an independent health system that offers Urgent Care/1st Care/Emergency Care, Internal Medicine, etc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Sudduth, FHFMA/FACHE
System Chief Financial Officer
Asyata Davis
Executive Assistant To Chief Financial Officer
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