Albemarle County · 12 hours ago
Sr. Revenue Tax Specialist - Business & Personal Tax Unit
Charlottesville, VA
Full-time
Hybrid
Mid, Senior Level
$22.06/hr - $24.38/hr
2+ years expAlbemarle County is seeking a Sr. Revenue Tax Specialist to perform complex assessments of personal and business taxes while providing assistance to the public regarding tax inquiries. The role involves ensuring tax compliance, managing tax-related data, and participating in community outreach to enhance taxpayer awareness and service.
Government Administration
No H1B
Responsibilities
Participates in the processes for tax compliance outreach to enhance customer service experience and taxpayers’ awareness of their local tax responsibilities and accessibility to tax payment options
Seeks out process improvement opportunities in all workflows and functions within the unit and provides input and feedback in the development and improvement of financial and administrative policies and procedures
Shares working knowledge and experience among peer employees to enhance tax collection knowledge among teammates and provides operational support to unit employees
Attends various educational classes, meetings, seminars and conferences, both in-person and virtually, including those offered through the Virginia Commissioners of Revenue Association, Treasurers Association of Virginia and Virginia Government Finance Officers Association to maintain professional development
Provides professional, empathetic, and informative assistance to the community through in-person, virtual, email, telephone and written correspondence pertaining local assessments of personal property, machinery & tools, mobile homes and business taxes including explaining related state and County tax laws, policies and programs
Resolves moderate tax problems and/or issues pertaining to assessments of personal property, machinery & tools, mobile homes, business taxes, relief programs by conducting review, examination, research, analyzation in accordance with state and County tax laws, policies and procedures
Participates in personal and business tax assessing, exemptions, relief program administration and account maintenance to ensure accurate records, notes, and digital files are in accordance with established Standard Operating Procedures
Manages the downloads, uploads, processes, reviews, communications and validations of weekly, monthly, and semi-annual resource digital files and reports from various federal and state agencies and County departments including the Federal Aviation Administration, Virginia Department of Motor Vehicles, Virginia Department of Wildlife Resources to ensure accurate assessment of personal property, machinery & tools, mobile homes, business taxes
Participates in quality control for timely, accurate, equitable, and proficient assessment of personal property, machinery & tools, mobile homes and business taxes and relief program administration through reconciliation of various system data reports and exonerations, researching returned mails in accordance with operating procedures
Communicates general information governing the requirements of all locally administered taxes and relief programs to the public in a timely manner including those from federal and state agencies, such as Internal Revenue Service, Virginia State Corporation Commission, Virginia Alcoholic Beverage Control Authority, Virginia Department of Professional and Occupational Regulation and Virginia Department of Motor Vehicles
Maintains strong working knowledge of state and County laws to determine and process taxpayer’s eligibility for the relief programs through reviews of complex financial, investment and tax statements and navigation of various resource computer systems in accordance to operating procedures
Reviews extensive big data reports from state and local resources for necessary statutory assessment to non-responsive taxpayers
Participates in the processes for tax compliance outreach to enhance customer service experience and taxpayers’ awareness of their local tax responsibilities and accessibility to tax payment options
Seeks out process improvement opportunities in all workflows and functions within the unit provides input and feedback in the development and improvement of financial and administrative policies and procedures
Shares working knowledge and experience among peer employees to enhance tax assessment knowledge among teammates and provides operational support to unit employees
Attends various educational classes, meetings, seminars and conferences, both in-person and virtually, including those offered by the Virginia Commissioners of Revenue Association, Treasurers Association of Virginia, and Virginia Government Finance Officers Association to maintain professional development
Provides administrative support by performing purchasing duties to maintain unit operational needs through approved internal and external purchasing methods and ensure proper financial practice in accordance with related policies and procedures
Performs other duties as assigned
Qualification
Required
Any combination of education and experience equivalent to graduation from an accredited college or university with an Associate's degree in finance, taxation, accounting, public administration, business administration, or related field providing the required knowledge, skills and abilities
2 years of customer service and/or public contact experience
2 years of experience as a paralegal, tax administration, public administration, business administration or related
Strong working knowledge of computers, scanners, phone queue, and Microsoft Suite of products
Clear understanding of confidentiality, Virginia Secrecy Act, and the laws governing the Freedom of Information Act (FOIA)
Exceptional customer service skills
Oral and written communication skills requiring empathy, clarity, tactics and discretion to cover confidential, sensitive, or controversial material and to motivate, persuade, or influence individuals or groups
Time management skills to prioritize and multi-task workload to meet tight deadlines, and dynamic customer service demands
Critical thinking and problem-solving skills to apply laws, rules, policies to a multitude of situations with solutions
Ability to comprehend and follow complex instructions and process procedures
Ability to work cooperatively and collaboratively with the public, other departments and agencies
Ability to interact professionally under difficult circumstances and to communicate effectively under pressure
Ability to handle high volumes of tasks including calls and emails during peak seasons
Ability to make sound judgement in analyzing information and/or situation to be responsive to questions or issues
Demonstrated ability to train others on all aspects of assessments techniques and practices
Demonstrated ability to represent County in court and various professional, association and education seminars and meetings
Demonstrated ability to keep extremely accurate and detailed records
Ability to promote cultural understanding and competency and an organizational climate of equity and inclusion
General knowledge of tax assessment concepts, methodology and techniques authorized under state and County laws
General knowledge of regulatory State agencies' requirement for business establishment
Comfortable facilitating virtual meetings via Teams with taxpayers
Ability to learn and navigate complex online computer systems and software applications to access information assisting local tax assessments processes
Ability to interpret and apply various tax assessment laws
Preferred
Bachelor's degree
Designation of Master Governmental Deputy Treasurer or Master Deputy Commissioner of the Revenue
Experience in a Virginia Treasurer's Office or Commissioner of Revenue's Office
Benefits
12 paid holidays
Paid vacation and sick leave
Health insurance options with employer contribution
Employer-paid life insurance
VRS retirement
Continuing education/training opportunities
Company
Albemarle County
Albemarle County Local Government's vision is a thriving County anchored by a strong economy and excellent education system, that honors its rural heritage, scenic beauty, and natural and historic resources while fostering attractive and vibrant communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jacob Sumner
Chief Financial Officer
Kristy Shifflett
Chief Operating Officer
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