Fastly · 18 hours ago
Manager, CSOC
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$154K/yr - $217K/yr
5+ years expFastly is a company dedicated to improving digital experiences through its edge cloud platform. The Manager of the Customer Security Operations Center (CSOC) will lead a globally distributed team, focusing on operational support for security products and fostering team growth and development.
Cloud Data ServicesCloud InfrastructureCloud SecurityContent Delivery NetworkEnterprise SoftwareSecuritySoftware
Responsibilities
Provide leadership and effectively communicate with all levels of management in areas related to Customer Security Operations, including onboarding, training, escalations, process development, metrics and reporting, and career development
Mentoring and growing team members
As manager for a follow-the-sun operational team, be a supportive manager that can ensure the team is operating in a healthy & sustainable manner for team members
Developing robust quality control measures as the team scales
Oversee training, process development, and the creation of tooling required to enable the team to be successful in all Customer Security functions
Conducting regular performance reviews with CSOC staff
Interfacing with Customer Support and Engineering teams to optimize processes and reduce toil
Developing and expanding team KPIs to assess the performance, workload, and utilization of the CSOC to stay ahead of staffing demands
Collecting customer and employee feedback about our security products and services to reduce friction for customers, reduce toil for support staff, and foster innovation and advancement of Fastly technologies
Work closely with product and marketing teams to design, implement, and deliver strong Managed Security Service offerings that delight our customers
Driving development of tooling and automation so we can leverage technology instead of headcount to deliver an exceptional, efficient, security support experience in both proactive and reactive capacities
Provide tactical and escalation management
Qualification
Required
Bachelor's Degree (B.A.) from four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study; at least 5 years related experience and/or training; or equivalent combination of education and experience preferred
Demonstrated track record of leading operations focused security teams (NOC/SOC/Customer Support) 2-5 years experience
Minimum 2 years experience working in a security focused role
Demonstrated technical knowledge of current application security, protocols, standards, and best practices
Demonstrated technical knowledge of current Layer 3 & Layer 4 security, protocols, standards, and best practices
Ability to clearly convey expectations and responsibilities to team members, providing clarity of purpose and inspiration to your team
Proven ability to make decisions and perform complex problem-solving activities under pressure
Previous management and project leadership experience required
Demonstrated experience and success in handling client relationships either on a primary or secondary basis
Project management experience for both technical development tasks as well as process improvements
Success as a relationship builder and collaborator with strong communication and analytical skills
Driven and passionate about leading, mentoring and developing teams
Ability to embrace change while maintaining focus on results and customer experience
Preferred
Capable of not only leading, but developing a remote team across multiple time zones
Exceptionally curious, continuously motivated by the need to understand why a technical or non-technical problem exists, coupled with the persistence to eliminate it
Highly organized and proactive, taking initiative and ownership independently, possessing ability to lead up, down, and across
Compassionate, kind, and encouraging of your direct team, and internal partners across the business, acting as a natural and trusted leader
A growth attitude, continually improving your knowledge, skills, and abilities, keeping current with industry trends, protocol standards, etc
Strong sense of ownership and accountability
Highly collaborative. Breaking down walls and barriers is a strong-suit of yours
You love documentation, recognizing how information gets shared and distributed for a team that spans the globe
Benefits
Medical, dental, and vision insurance
Family planning
Mental health support along with Employee Assistance Program
Insurance (Life, Disability, and Accident)
A Flexible Vacation policy
Up to 18 days of accrued paid sick leave
401(k) (including company match)
Employee Stock Purchase Program
12 paid local holidays
12 paid company wellness days
Company
Fastly
Fastly helps digital businesses keep pace with their customer expectations by delivering secure and online experiences.
1001-5000 employees
H1B Sponsorship
Fastly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (7)
2022 (12)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$529MKey Investors
DTCPICONIQ GrowthAugust Capital
2025-12-05Post Ipo Debt· $160M
2024-12-02Post Ipo Debt· $150M
2019-05-16IPO
Leadership Team
Kip Compton
Chief Executive Officer
Hooman Beheshti
VP Technology
Recent News
2026-01-22
Digital News Asia
2026-01-15
Company data provided by crunchbase