Carrum Health · 20 hours ago
Client Success Manager
United States
Full-time
Remote
Entry, Mid Level
$115K/yr - $130K/yr
2+ years expCarrum Health is transforming the healthcare experience by eliminating surprise bills and high costs. They are seeking a Client Success Manager to manage enterprise client relationships, ensuring successful implementation and ongoing satisfaction with their services.
Health CareHospitalHuman ResourcesWellness
Responsibilities
Serve as the primary relationship owner and strategic lead for specific employer clients throughout the entire client lifecycle, building strong and lasting relationships based on mutual trust and alignment of expectations
Drive and manage the implementation of Carrum Health’s solution at employers, including initial deployment, activation of new Centers of Excellence, upsell of additional bundled procedures, and contract renewal
Be motivated to attain measurable goals for each of your employer clients including satisfaction, utilization, retention, and expansion
Partner with Carrum’s Marketing team and our employers to relentlessly drive member engagement. Manage the planning, execution and measurement of traditional and innovative tactics to improve utilization including but not limited to: Employer channels including benefits communications and in-person events, Direct communication campaigns to eligible members, Steerage through plan design changes and incentives, Other solutions across the benefits ecosystem (e.g., medical carriers, navigation services, second opinion programs)
Develop a firm grasp on the key levers that influence utilization by gaining an in-depth understanding of our employers and their populations, studying the correlation between engagement tactics and results
Deliver clear and compelling reports and presentations to clients that represent our impact while making recommendations and identifying action plans aligned with client goals and objectives
Manage complex operational matters including scope of services enforcement, payment processing and business reporting for internal and external performance measurement
Identify and execute strategies to streamline processes and increase operational efficiency through scalable implementation and account management workflows and reporting tools
Contribute to product roadmap planning by identifying enhancements/defects and clearly communicating specs to the Technology team ensuring successful delivery and resolution
Collaborate closely with Carrum’s Sales, Operations and Technology teams
Qualification
Required
2-4 years of experience in client success/account management with direct responsibility for managing enterprise-level client relationships (healthcare industry experience highly desirable)
Demonstrated ability to expand client relationships (upsell & cross-sell) and maximize client retention
Excellent relationship building, collaboration, and client management skills
Proven ability to successfully influence a variety of different constituencies, from external stakeholders to internal cross-functional teams
Ability to apply critical thinking and problem solving capabilities on demand
Effective communication skills: the ability to be direct, logical, and succinct
Demonstrated competence in storytelling and presentation skills, whether in face-to-face or virtual settings including audiences at different levels of seniority
Highly detailed-oriented, extremely organized and results-driven; exceptional at creating process and structure
Strong operational and reporting prowess
Experience handling aggressive deadlines, keeping many balls in the air and prioritizing work in a fast-paced, dynamic environment
Entrepreneurial spirit; not afraid of ambiguity, ability to innovate, think outside the box, and solve problems creatively and strategically
Experience working in fast-paced, dynamic, rapidly growing, early-stage environments
Burning passion about Carrum Health's mission to make healthcare more affordable and consumer-centric
Benefits
Stock option plan
Flexible schedules and remote work
Chicago and San Francisco offices available
Self-managed vacation days, within reason
Paid parental leave
Health, vision, and dental insurance
401K retirement plan
Company
Carrum Health
Carrum Health is a value-based centers of platform that ensures patients receive quality and less expensive care.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$96MKey Investors
OMERS Growth EquityTiger Global ManagementWildcat Venture Partners
2023-05-30Series B· $45M
2021-01-07Series A· $40M
2019-05-01Series Unknown· $4.5M
Leadership Team
Sach Jain
Founder & CEO
Brent Nicholson
Co-Founder and CPO
Recent News
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2026-01-06
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2025-11-10
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