Northwest Health · 5 hours ago
Switchboard Operator
Valparaiso, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expNorthwest Health is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to the appropriate departments. The role involves handling paging requests, assisting with emergency communications, and ensuring accurate information delivery to patients and staff.
Health CareMedicalOncologyWellness
Responsibilities
Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs
Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations
Acts as an information hub by providing accurate assistance to patients, employees, and external customers
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff
Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed
Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office
Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries
Maintains detailed records of all pages, notifications, and calls as required by facility protocols
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
0-2 years of experience in customer service, call center, or healthcare setting required
Proficient in operating switchboard or telecommunications equipment
Excellent verbal communication and customer service skills
Ability to manage high call volumes in a calm and professional manner
Strong organizational skills with attention to detail
Capable of handling emergency communication processes effectively
Knowledge of hospital policies, codes, and procedures is a plus
Preferred
1-2 years of switchboard experience preferred
Company
Northwest Health
Northwest Health is a health care center that offers orthopedic, maternity, surgical, cancer care, and emergency services.
1001-5000 employees
H1B Sponsorship
Northwest Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (4)
Funding
Current Stage
Late StageLeadership Team
Keith Nichols
Chief Executive Officer
Sarah Hunter
Chief Operating Officer
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