The Vitamin Shoppe · 13 hours ago
Sales Lead
Santa Clarita, CA
Full-time
Onsite
Entry, Mid Level
$17/hr - $18.50/hr
1+ years expThe Vitamin Shoppe is a retail company focused on health and wellness. The Sales Lead position is responsible for providing exceptional customer service while managing operational duties to drive sales and ensure store security and cleanliness.
Dietary SupplementsOnline PortalsRetail
Responsibilities
Establish, model, and reinforce the 5 STAR service (customer service) and hand selling technique. Use product information, sampling and available resources to educate customers and assist them in making product selections that are right for them. Promptly serve customers, minimizing wait time. Coach and direct staff regarding model service, selling, and customer engagement behaviors
Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives
Maintain a professional and courteous relationship with customers and co-workers that fosters a positive work environment and embraces diversity
Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement
Lead and participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Complete Learning Path and Vitamin Shoppe University training activities in established timelines
Protect and maintain company assets and resources to include cash control, inventory, fixtures and physical facility to prevent theft, ensuring Loss Prevention standards. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and health enthusiasts
Oversee and perform regular maintenance; clean shelves, baskets, backrooms, windows, front sidewalks, bathrooms, and floors according to company policy as directed by the management team
Receive shipments, assist in unloading stock, checking products against invoice, sorting and distributing stock, shocking shelves, pricing merchandise, cleaning fixtures and displaying product
Aid the management team in the implementation of merchandising, promotional and operational standards. Perform category maintenance by rotating products according to the company’s product rotation policy. Identify and document the return of damaged, discontinued or expired product. Aid in new store initiatives
Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented
Lead the store in the absence of the SM / ASM to include opening / closing, customer service and store maintenance (interior and exterior)
Operate the cash register and prepare customer transactions and receipts efficiently. Total price, tax, and shipping and handling charges accurately. Fully understand register functions, opening and closing procedures and can balance the cash registers at the end of each shift or as scheduled. Adhere to and verifies bank deposit process
Aid the management team in ensuring the Vitamin Shoppe Healthy Award Club program is consistently promoted and customer information, including email, is captured
Adhere to personal appearance policy
Adhere to assigned work schedule. Promptly clocks in/out and approves weekly timecard
Follow management direction in completing other duties as required
Qualification
Required
High School Diploma or GED or equivalent combination of experience and instruction
Familiar with retail sales, merchandising programs, safety procedures and the competitive environment
Passion for the health, fitness, and nutrition
Demonstrate basic technology skills (e.g., point of sale systems, mobile devices, basic troubleshooting) or a willingness to learn and adapt as a key function of the role
1-3 years retail experience
Valid Driver's License
Strong interpersonal and public relations skills
Solid organizational and problem solving skills
Flexibility to work nights and weekends
Computer skills
Preferred
Supplement knowledge or education is preferred, but not required
Supervisory experience preferred
Company
The Vitamin Shoppe
Since 1977, The Vitamin Shoppe® has been dedicated to helping you become your best self, however you define it.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-04-16Private Equity
2025-04-16Acquired
2009-10-28IPO
Leadership Team
Sharon Leite
Chief Executive Officer and Board Director
Mike Forbes
Chief Strategy Officer & Executive Vice President
Recent News
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