Modera Wealth Management · 14 hours ago
Infrastructure & Support Manager
Boston, MA
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $140K/yr
10+ years expModera Wealth Management is an independent, fee-only firm committed to making a positive impact through financial planning and investment management. They are seeking an Infrastructure and Support Manager responsible for maintaining the IT structure and managing a team of IT support specialists, ensuring high levels of user satisfaction and efficient IT operations.
ConsultingFinanceFinancial ServicesInformation TechnologyInsuranceWealth Management
Responsibilities
Manage the firm's third-party Managed Service Provider (MSP) relationship, serving as the primary point of accountability for help desk performance, service quality, and end user satisfaction. Monitor SLAs and KPIs, conduct regular service reviews, address escalations, and drive continuous improvement
Lead and mentor a team of internal IT support and infrastructure staff, providing clear direction, coaching, and performance feedback while fostering a collaborative, service-oriented culture
Coordinate and ensure timely, high-quality resolution of IT support requests across internal IT staff and the MSP, maintaining consistently high levels of user satisfaction and minimizing business disruption
Oversee the design, implementation, and ongoing operation of the firm's IT infrastructure, including cloud services (Microsoft Azure, Entra ID, Microsoft 365), end user systems and devices, and LAN/WAN/WLAN networks, ensuring high availability, security, scalability, and performance
Develop and execute infrastructure roadmaps and strategic improvement plans, aligning technology platforms and capabilities with business objectives while ensuring a resilient, scalable, and cost-effective environment
Lead IT infrastructure projects end-to-end, including system upgrades, enterprise level solution implementations, cloud and platform migrations, lifecycle refreshes, and security enhancements
Ensure comprehensive documentation of infrastructure architecture, system configurations, standards, processes, and operating procedures to support operational continuity and knowledge transfer
Ensure compliance with applicable regulatory, data protection, and cybersecurity requirements, by coordinating closely with internal compliance, risk, and cybersecurity teams to maintain appropriate controls across all systems
Manage vendor relationships and contracts for IT services, software, hardware, and cloud solutions, including vendor selection, contract negotiation, performance management, and cost optimization
Actively participate in technology budgeting and financial planning, including forecasting infrastructure and support costs, managing spend against budget, and identifying opportunities to optimize investments while maintaining service quality
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field
Minimum 10 years of experience in infrastructure management, IT leadership and personnel management, and network engineering
Strong background in implementing and managing systems/network, leading infrastructure projects, and technical support oversight
Expertise in IT infrastructure, cloud solutions (M365/Entra/Azure), and systems/network security
Proficiency in system administration, troubleshooting, and IT project execution
Proven analytical and problem-solving skills
Highly proficient in computer software, including the Microsoft Office Suite
Excellent written and verbal communication skills
Effective communication and leadership abilities
Ability to prioritize and manage multiple projects concurrently
Adaptability and flexibility
Occasional travel may be required
Benefits
Competitive based salary
Performance based bonus
Safe Harbor 401(k) plan
Medical, Dental, Vision, and more
Generous PTO and leave policies
Opportunities for professional growth and continuing education
Partial remote work
Company
Modera Wealth Management
Modera specializes in providing wealth management and portfolio management services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$45MKey Investors
Cambridge Savings Bank
2024-02-22Debt Financing· $45M
Leadership Team
Tom Orecchio
Chief Executive Officer
Laurie Vitali
Principal & Chief People Officer/CHRO
Recent News
2025-05-27
Company data provided by crunchbase