Exiger · 1 day ago
(Sr.) Director, Government Customer Success
McLean, VA
Full-time
Hybrid
Director/Executive
10+ years expExiger is a company focused on managing supply chain and software risk for government customers. They are seeking a Senior Director of Government Customer Success to lead a team of Customer Success Managers, drive customer engagement, and ensure retention and growth across various government programs.
Artificial Intelligence (AI)ComplianceInformation TechnologyLegalRisk ManagementSaaSSoftwareSupply Chain Management
Responsibilities
Lead and develop a team of technically fluent Customer Success Managers supporting government customers across the full account spectrum
Set a high bar for execution, ownership, and customer partnership—modeling what "great CS" looks like in practice
Act as a trusted execution partner to the SVP of Government Customer Success, helping translate strategy into action
Establish clear success definitions, operating rhythms, and accountability across customers and internal teams
Serve as a visible, credible leader who brings urgency, judgment, and customer focus to the work
Serve as a trusted advisor to senior Federal stakeholders, mission owners, and technical leaders
Lead Executive Value Reviews (EVRs) focused on outcomes, ROI, risk reduction, and mission impact
Translate complex supply chain and software risk insights into clear, actionable narratives for executive audiences
Build deep, durable customer relationships that position Exiger as mission-critical, not transactional
Own retention, renewals, and expansion outcomes across your customer portfolio
Maintain accurate renewal, risk, and opportunity forecasts
Identify and advance upsell and cross-sell opportunities aligned to evolving government missions
Partner closely with Sales on account strategy, whitespace analysis, and long-term growth plans
Design and implement Customer Success playbooks, engagement models, and health indicators
Define and track KPIs tied to adoption, usage, risk coverage, and customer outcomes
Partner with Delivery, Analytics, Product, Engineering to reduce bespoke delivery and increase repeatable value
Drive continuous improvement through retrospectives, data, and customer feedback
Maintain strong fluency in Exiger's platform, data, and methodologies related to supply chain and software risk
Guide teams and customers through advanced workflows, analytics, and use cases
Influence product direction by surfacing real customer needs and patterns
Stay current on federal policy, compliance requirements, and emerging risk trends
Qualification
Required
10+ years of experience in Customer Success, Account Management, Consulting, or related roles within SaaS, GovTech, Defense, Intelligence, Cybersecurity, Risk, or Compliance environments
Demonstrated experience supporting Federal Civilian, Intelligence Community, Aerospace & Defense, and/or Department of War customers
Proven experience directly managing senior ICs and driving performance through hands-on leadership
Experience owning renewals, forecasting, and customer revenue outcomes
Strong executive presence with the ability to communicate complex risk, data, and technical concepts clearly
Comfort operating with ambiguity, making decisions quickly, and influencing across teams
Preferred
Experience scaling or maturing a Customer Success organization
Technical fluency with data, analytics, or platform-based solutions (hands-on coding not required)
Experience working with supply chain risk management and software-related risk concepts
Bachelor's degree required; advanced degree preferred
Benefits
Discretionary Time Off (no maximum)
Industry-leading health, vision, and dental benefits
Competitive compensation
16 weeks fully paid parental leave
Flexible hybrid work environment
Wellness stipends and programming
Career development and education reimbursement
Company
Exiger
Exiger provides technology-enabled risk and compliance services to help heavily regulated firms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$182MKey Investors
Monroe CapitalCarrick Capital Partners
2023-12-19Acquired
2022-08-31Debt Financing· $32M
2021-11-09Debt Financing· $70M
Leadership Team
Bob Kolasky
Senior Vice President
Recent News
Morningstar.com
2026-01-20
2026-01-20
2025-12-09
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