DOT Security · 7 hours ago
HR Operations Partner
Lake Forest, IL
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
5+ years expImpact is a leading national managed services provider specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. The HR Operations Partner plays a critical role in delivering exceptional employee experience and driving operational excellence across the organization by managing employee lifecycle processes and collaborating with cross-functional teams.
Cyber SecurityNetwork SecuritySecurity
Responsibilities
Manage and monitor the HR ticketing system, ensuring all employee inquiries are assigned, tracked, and resolved promptly and accurately
Serve as the primary point of escalation for complex employee requests, ensuring consistency and compliance
Identify recurring employee needs and recommend process or policy improvements that enhance efficiency and employee satisfaction
Own and continuously improve the onboarding program to ensure new hires have a smooth, engaging entry experience
Oversee the offboarding process, including knowledge transfer, systems access, and compliance requirements
Partner with IT, Talent Acquisition, and Learning & Development to ensure all onboarding and offboarding tasks are completed accurately and on time
Develop and manage exit and stay interview strategies, capturing insights to inform retention and engagement strategies
Partner with Employee Engagement to analyze trends and recommend improvements in the employee experience
Ensure HRIS data cleanliness and integrity by maintaining accurate employee records and auditing regularly
Generate and analyze reports on headcount, turnover, and other workforce metrics for HR leadership
Support system upgrades, integrations, and process enhancements to improve HR operations efficiency
Partner with HR leadership, Total Rewards, Talent Development, and Employee Engagement to support projects and initiatives
Provide operational support for HR programs, such as performance reviews, benefits enrollment, and compliance reporting
Serve as a resource for process documentation, program communications, and knowledge sharing
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field
5+ years of HR experience, with at least 2+ years in HR operations, generalist, or HR systems-focused role
Strong knowledge of HR processes, total rewards & benefits, systems (HRIS), and compliance requirements
Strong analytical, problem-solving, and reporting skills
Collaborative mindset with strong interpersonal and communication skills
Preferred
Experience with ticketing systems and service delivery models preferred
Benefits
Up to 20 days of PTO
Up to 7 Paid Sick Days
12+ paid holidays
Paid Parental Leave
Comprehensive Health, Disability Life, Dental and Vision Plans
401(K) & retirement plans
Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex), and 20- ($20,000 check) year marks
Continued education reimbursement
On-going training & development opportunities
Company
DOT Security
DOT Security provides cybersecurity services to clients and to businesses.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff L.
Chief Technology Officer
Jeremiah School
Vice President of Channel Operations / Partner
Recent News
Help Net Security
2025-08-19
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