Family Services of America · 1 day ago
Director of Program Operations
Charlotte, NC
Contract
Onsite
Lead/Staff, Director/Executive
3+ years expFamily Services of America Corp is seeking an experienced Mental Health Program Manager to oversee the launch of a new Emergency Placement Facility for foster youth in partnership with Mecklenburg County. The role involves managing all aspects of facility readiness, staff recruitment, and compliance to ensure a successful launch.
Health CareMental HealthTherapeutics
Hiring Manager
Shannon Battle
Responsibilities
Serve as the primary contract manager and point of contact for Mecklenburg County requirements and deliverables, including all contract terms
Ensure full compliance with all contract terms, including reporting timelines and deliverable schedules
Coordinate the completion and submission of required documentation: insurance, licenses, certifications, and training attestations
Track and manage contract modifications, budget reallocations, and amendment processes
Maintain comprehensive project documentation: timelines, status reports, risk assessments, and compliance records
Develop and execute a comprehensive implementation plan with critical path milestones for the tentative April 2026 launch
Coordinate facility setup (furniture, equipment, supplies, technology)
Ensure facility meets all North Carolina DHHS licensing requirements for Residential Child Care Facilities (10A NCAC 70I and 70J) prior to launch
Oversee the development of all operational policies, procedures, and protocols (e.g., crisis management, emergency evacuation, medication administration)
Coordinate with the County on facility maintenance, utilities, and security systems
Lead the comprehensive recruitment strategy for all facility positions
Develop and implement a staff onboarding program, including mandatory trauma-informed care, crisis intervention, and de-escalation training
Ensure all staff complete required background checks, criminal history checks, drug screening, and mandatory County training within 10 days of contract execution
Create the overall facility program for emergency placement services
Develop a framework for psycho-educational/life skills programming (minimum 3 sessions per week) and recreation/enrichment activities
Establish food and nutrition menus and family engagement/communication protocols
Act as the primary liaison among FSA leadership, site staff, Mecklenburg County (YFS), and community partners
Facilitate weekly status meetings with the County Project Manager and key stakeholders
Establish relationships with community service providers, healthcare facilities, schools, and MCO partners
Develop communication protocols for emergency notifications, critical incidents, and AWOL situations
Monitor budget utilization against the approved line-item budget and manage startup budget allocation
Coordinate the invoicing process, including payroll documentation and expense tracking
Identify and communicate potential budget amendments or reallocations
Qualification
Required
Bachelor's degree in Social Services, Human Services, Social Work, Psychology, or related field
Minimum 3 years of supervisory and program management experience in residential child care, child protection, or a similar setting
Demonstrated experience managing government or large-scale contracts, including budget oversight and reporting
Comprehensive knowledge of North Carolina child service regulations (10A NCAC 70I/70J)
Proven ability to manage complex, multi-stakeholder projects with strict timelines
Strong supervisory, team-building, and collaborative skills
Exceptional organizational skills and attention to detail
Excellent written and verbal communication for internal and external reporting
Strategic thinking and creative problem-solving abilities
Ability to work independently, manage multiple priorities, and adapt to change
Valid driver's license and reliable transportation
Ability to pass comprehensive background checks, including criminal history and drug screening
Flexibility to work evenings, weekends, and be available for on-call support during the critical implementation phase
Commitment to Family Services of America's mission, values, and cultural competency
Preferred
Master's degree in a related field
Previous experience with North Carolina child welfare system, licensing, and implementing new programs/facilities from startup
Company
Family Services of America
Family Services of America offers foster care, adoption, behavioral health counseling, and outpatient mental health services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase