Staci Americas · 7 hours ago
Client Success Representative
California-San Bernandino, San Bernandino, CA, US
Full-time
Onsite
Entry, Mid Level
$24/hr - $26/hr
2+ years expStaci Americas is a fast-growing 3PL, and they are seeking a Client Success Representative to be based at their San Bernardino location. The role involves managing customer orders, ensuring accurate and timely processing, and serving as a key interface in a multi-client logistics environment.
B2BB2CE-CommerceLogisticsMarketingPoint of SaleTransportationWarehousing
Responsibilities
Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
Responsible for weekly and month-end billing and any billing-related questions from customers
Learn and understand Standard Operating Procedures for all account-related activities
Manage the organization and filing of all customer order and shipping documents
Qualification
Required
3PL and/or Fulfillment experience
Manage the customers' order process and ensure orders are entered, filled, and shipped accurately and timely
Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers' orders
Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers' inventory is managed properly
Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
Responsible for weekly and month-end billing and any billing-related questions from customers
Learn and understand Standard Operating Procedures for all account-related activities
Manage the organization and filing of all customer order and shipping documents
Knowledge of business and financial implications of decisions that are made
Skilled in written and verbal communication with end users, customers, vendors and teammates, including senior management
Applying problem solving techniques and project management methods to maintain strong client relationships
Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
Manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
Understand business and financial implications of decision
Align work with strategic goals
Preferred
2 to 3 years of Account Management or business-to-business customer service experience, ideally within a multi-client warehousing environment
Benefits
Health
401k
Dental
Vision
Company
Staci Americas
Staci Americas offers 3PL services, including warehousing, fulfillment, and transportation for B2B and D2C clients.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
IEEE Spectrum
2025-01-31
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