Royal Caribbean Group · 11 hours ago
Personal Consultant
United States
Full-time
Remote
Mid LevelRoyal Caribbean Group is seeking a Luxury Cruise Sales Consultant at Silversea to manage high-value sales conversations with discerning guests. The role involves building trust, guiding guests through premium purchase decisions, and converting interest into long-term relationships with the brand.
Travel
Responsibilities
Proactively manage assigned leads through outbound calls, email, and voicemail
Prioritize high-potential opportunities and manage a structured sales pipeline
Maintain complete and accurate CRM records to support a full 'Customer 360' view
Conduct discovery-led conversations to understand guest motivations, lifestyle, and aspirations
Recommend tailored Silversea voyages and experiences aligned to guest intent and emotional drivers
Confidently guide guests through decision-making, addressing objections with empathy and authority
Maximize upsell opportunities and incremental revenue options such as insurance, air, and land packages
Support departmental sales initiatives based on company needs
Convert opportunities into sales and manage payments and balances accurately
Upsell and cross-sell relevant services including air, hotels, transfers, shore excursions, and onboard experiences
Build long-term relationships that drive repeat bookings and referrals
Position Silversea as a trusted partner, not just a travel provider
Act as a Silversea brand ambassador, demonstrating deep product and experiential knowledge
Deliver consistently high-touch, luxury service across all guest interactions
Partner closely with Silver Concierge and Service teams to ensure seamless guest journeys
Operate confidently within Genesys and CRM platforms
Track outcomes, follow-up commitments, and booking statuses with precision
Meet or exceed revenue, conversion, and productivity targets
Quickly adapt to new skills and product updates in a dynamic environment
Maintain accurate client records using company technology
Ability to multi-task and meet Service Levels
Uphold company policies, procedures, and ethical standards
Perform additional duties as assigned
Communicate effectively with internal and external stakeholders
Qualification
Required
Performance-driven mindset with a focus on high compensation
Demonstrated success in high-value, relationship-based sales
Proven ability to influence decisions without relying on discounting
Strong emotional intelligence and listening skills
Confidence engaging affluent or aspirational clients
Excellent spoken and written English
CRM proficiency and strong attention to detail
Preferred
Real estate sales
Private banking / financial services
Luxury automotive or high-end retail
Sales positions maintaining monthly sales between $500K and $1M USD
Membership, lifestyle, or advisory sales roles
Luxury or premium hospitality
Company
Royal Caribbean Group
Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world.
Founded in 2019
10001+ employees
H1B Sponsorship
Royal Caribbean Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (12)
2022 (14)
2021 (4)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$15.43BKey Investors
RCI HoldingsMorgan Stanley
2025-09-22Post Ipo Debt· $1.5B
2025-05-14Post Ipo Debt· $2.28B
2024-09-16Post Ipo Debt· $1.5B
Leadership Team
Jason Liberty
Chairman and Chief Executive Officer
Matt Denesuk
SVP, Chief AI Officer
Recent News
Company data provided by crunchbase