Countable Labs · 11 hours ago
Senior Product Specialist - Hybrid FAS/Product Manager Track
Palo Alto, CA
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $135K/yr
6+ years expCountable Labs is a fast-growing startup redefining modern genomics with its innovative Countable PCR platform. They are seeking a Senior Product Specialist to combine field-based customer support with product management responsibilities, acting as a voice for the customer in product development.
BiopharmaBiotechnologyClinical TrialsLife Science
Responsibilities
Lead instrument installations, customer onboarding, and workflow validation
Lead service projects communication between the customer and the technical team on scope of work and data output
Deliver customer training through on-site visits, classroom-style sessions, webinars, and conference workshops
Provide primary technical support and troubleshooting for customers, working closely with internal R&D and engineering teams
Support commercial activities including demos, evaluations, and scientific discussions with prospective customers
Act as the voice of the customer, capturing structured feedback, unmet needs, and workflow insights as a member of the core product development team
Partner with senior product managers to actively support the Product Development Process (PDP) across new product introductions (NPI) and sustaining initiatives, with the focus on our assay content portfolio
Work closely with R&D assay development teams to translate customer workflows and VOC into clear product inputs, including user needs, use cases
Participate in definition, execution, and validation phases of assay product roadmap including internal testing, and early customer evaluations
Lead the creation and maintenance of customer-facing documentation, training materials, application notes, and launch collateral, as well as coordinate on beta testing activities
Participate with senior product managers in competitive market analysis to understand alternative assays, emerging technologies and performance benchmarks, and use these insights to inform product positioning and development priorities
Qualification
Required
Typically requires a minimum of 8 years as a Field Applications Scientist or equivalent role at a life sciences tools or molecular diagnostics company with a Bachelor's degree in molecular biology, biochemistry, bioengineering; or 6 years and a Master's degree; or a PhD with 3 years experience
Hands-on experience supporting molecular biology workflows (e.g., PCR/qPCR/dPCR, NGS prep, or related assays)
Experience partnering with internal stakeholders to translate customer feedback and voice-of-customer insights into meaningful product enhancements
Strong customer-facing communication skills with the ability to translate technical concepts clearly
Highly organized, self-directed, and comfortable operating in a fast-paced startup environment
Collaborative mindset and willingness to work across scientific, commercial, and operational teams
Willingness to travel approximately 50%, depending on customer and business needs
Company
Countable Labs
Countable Labs provides a PCR system for single-molecule counting and high-sensitivity molecular detection in biotechnology.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Christina Fan
Co-Founder and CTO
Recent News
Precedence Research
2025-12-02
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