Roosevelt General Hospital · 18 hours ago
Financial Counselor
Portales, NM, US
Full-time
Onsite
New Grad, Entry Level
$17/hr - $25/hr
0+ years expRoosevelt General Hospital is committed to providing safe, quality care to patients. The Financial Counselor position involves assisting patients with billing inquiries, providing knowledge of financial assistance programs, and ensuring proper documentation for financial aid applications.
Health CareHospitalNon Profit
Responsibilities
Promote the mission, vision, and values of the organization
Maintain knowledge base of all programs available to help patients such as but not limited to Medicaid, EMSA, Financial Assistance, and Roosevelt County Indigent Care
Complete system generated assessments daily to ensure private pay patients are notified about our programs
Responsible for financially clearing patients at OP registration to obtain cash payment or determine eligibility for various governmental programs
Conduct interview with patients and / or family members
Assist patients on the phone or in person with questions regarding their account
Maintain complete records of all patients applying for indigent or financial assistance to include the application, proof of income, the acceptance/denial letter, and any other applicable documentation
Create charity adjustments on accounts approved for Financial Assistance
Record and maintain complete documentation of activities performed on account
Participate in data gathering for financial reporting
Collaborate with Case Management (UR) on a daily basis in regard to patient status changes, to include patient type or insurance notification or insurance coverage
Set up arrangements / monthly installment plans for patients to payoff balances within the guidelines of RGH collection policy. Follow up on any payments that were missed within 3 days
Discuss outstanding balances with patients attempting to receive future services. Provide an estimate for the future service and create a payment plan to resolve older debt
Be willing to serve as a communications person between the department and hospital
Be knowledgeable on RGH’s services, including the RGH Clinic
Qualification
Required
High school graduate or equivalent is required
PE/MOSAA Certification through the State of NM within 6 months of hire date is required
Basic computer knowledge
Typing speed: minimum 40 wpm, computer knowledge
Knowledge of medical insurances (Medicare, HMO's, PPO's, commercial), EMTALA regulations, hospital billing and collection process
Must have an enthusiastic and positive attitude
Possess a genuine desire to help RGH become an exemplary hospital in the surrounding community and the state
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
Ability to initiate communication with patients, their families and hospital visitors
Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
Must have a professional demeanor and excellent public relations skills
Willingness to develop or improve public speaking skills
Must have excellent written skills with knowledge of medical terminology
Must be dependable and on time
Possess good 'people skills' for building relationships with colleagues at all levels
Ability to plan and prioritize workload to meet deadlines
Preferred
Medical terminology knowledge preferred
Six months previous hospital registration, billing and collections, financial counseling, and/or customer service experience preferred
Knowledge of CPT / ICD- coding helpful
Bi-lingual preferred
Company
Roosevelt General Hospital
Roosevelt General Hospital a full spectrum of inpatient and outpatient, laboratory, physical therapy and respiratory service provider.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kaye Green
CEO
Recent News
2025-09-24
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