System One · 17 hours ago
Customer Support Agent
Raleigh, NC
Full-time
Hybrid
Entry Level
$16/hr - $16/hr
1+ years expSystem One is involved in complex government, defense, and intelligence projects, and they are seeking a Customer Support Agent. This role focuses on providing assistance to North Carolina Medicaid recipients and providers regarding claims, eligibility, and prior approvals through inbound phone calls.
Staffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects
This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP’s
Lead/Manage/Support providing support to North Carolina Medicaid recipients and providers
Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquiries that they may have as it relates to benefits and claims via phone
Drive your contribution- you will contribute to the team with meeting our overall goal of providing world class customer service to our customers
Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers
Qualification
Required
High School Diploma/GED
1+ years of related experience
Technical skills-Communication
basic computer skills
customer service
phone skills
data entry
Company
System One
System One is a professional staffing firms.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$301.8MKey Investors
TruistOaktree Capital ManagementProspect Capital Corporation
2021-01-28Debt Financing· $290M
2020-12-08Private Equity
2016-09-20Acquired
Leadership Team
Troy Gregory
Chief Executive Officer
Dan Moran
Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase