Sonsray Inc · 10 hours ago
Service Writer
Sacramento, CA
Full-time
Onsite
Mid Level
$20/hr - $26/hr
3+ years expSonsray Inc is the West Coast's largest Thermo King & CASE dealership, dedicated to the construction, transportation, and agriculture industries. They are seeking a Service Writer to manage customer service interactions, prepare service estimates, and maintain comprehensive unit records.
AgricultureLeasingMachinery ManufacturingRentalTransportation
Responsibilities
Verify warranty and service contract coverage, explaining provisions and exclusions to customers
Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles
Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database
Clearly explain estimates and expected vehicle return times to customers, addressing questions and obtaining necessary contact information and approvals
Maintain comprehensive unit records of identified problems and planned corrective actions
Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation
Perform additional duties as assigned by management to align with dealership objectives
Qualification
Required
Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
Able to accomplish monthly service goals and deadlines
Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace
Preferred
Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Benefits
Medical coverage (PPO + HSA options)
Dental, Vision, and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation, increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Annual Holiday Party, including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy, fostering a collaborative environment with active owner and management involvement
Company
Sonsray Inc
The largest distributor of Thermo King products (owned by Ingersoll Rand) and CASE Construction Equipment (owned by FIAT) on the West Coast operating in a dealer business model.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2023-01-18
Business Wire
2022-08-19
Company data provided by crunchbase