Connection · 8 hours ago
Returns Vendor Associate - PCC
Wilmington, OH, US
Full-time
Onsite
New Grad, Entry Level
$22.28/hr - $27.85/hrConnection is a company that specializes in guiding the connection between people and technology. The Returns Vendor Associate is responsible for managing customer returned merchandise, negotiating with vendors for return authorizations, and collaborating with various departments to ensure timely processing of returns.
ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware
No H1B
Responsibilities
Ensures all approved RMA requests are processed timely to return product back to vendors so Connection has received proper credit. The methods used will include email, phone call and portal use to obtain a response
Works closely with vendors via phone or email regarding following up on aging inventory RMA requests
Ensures denied products are identified with rational reasoning to escalate denial, in a timely fashion with supporting information and negotiate the RMA approval to be returned back to vendors or restock fees as needed
Use department tools and reports to document RMA requests to maintain current, accurate and complete information. Attention to detail to be used to identify and report any issues or irregularity to management
Assists Returns processors and Returns material handlers as needed
Qualification
Required
Applicants must be authorized to work for any employer in the U.S
Basic computer knowledge with ability to operate keyboard for data entry
Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet
Working knowledge of computer operation and repair and ability to fill in for refurbishment and configuration tasks
Skilled at identifying Item & SKU products as they are received
Working knowledge of the Inventory Control process with ability to track, validate and maintain a working inventory
Attention to detail in composing, keying, and proofing professional business materials
Solid understanding of policies, procedures and contracts related to returns to vendor
Strong knowledge of Connection tools and software such as JDE, Filemaker and CallTracker
Good product management skills
Good customer service skills
Good people skills
Excellent organizational skills and time management skills
Strong communication skills
Judgment with ability to formulate opinions, compare and decide with good sense
Interpersonal skills with ability to work well with all levels of the organization
Benefits
401k plans
Medical insurance
Free therapy visits
Mental health coaching and tools
Meditation resources
Generous paid time off package
Wellness and Volunteer Time Off days
Company
Connection
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-03-06IPO
Leadership Team
Timothy McGrath
President & CEO
Recent News
2025-02-06
2025-02-06
Seeking Alpha
2025-02-06
Company data provided by crunchbase