Synapse ITS · 1 day ago
Field Applications Engineer
United States
Full-time
Remote
Senior Level
5+ years expSynapse ITS is seeking a Field Applications Engineer to consult with clients and assess their equipment needs. The role involves providing technical support, ensuring customer satisfaction, and assisting with the development of new products and training materials.
Digital SignageManufacturingRemote SensingTransportation
Responsibilities
Consults with existing and potential clients to assess and understand equipment needs and systems requirements
Provides expertise and support to sales teams to communicate products, services, and client needs
Ensures that customer needs are met, which may include product modifications
Proposes improved materials or products to customers and explains benefits of changes
Provides support to customers and resolves problems with installed equipment
Assists with research and development of new products
Providing customers with step-by-step guidance to resolve technical problems
Documenting error reports and monitoring performance metrics
Performs other duties as assigned
Provide technical training to distributors, agencies, and contractors
Help develop training materials, such as PowerPoints, Instructions, Guides, and Video instructions content
Qualification
Required
Bachelor's degree in Electrical, Mechanical Engineering, Computer Science, or equivalent work experience
5 years of sales, or related product experience
Strong interpersonal, analytical, organizational and follow-up skills
Solid problem-solving skills. Highly technical, quickly grasping how things work
Presents technical concepts, ideas, and information in terms that both engineers and non-engineers can understand
Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences
Ability to apply engineering, technology, or other related principles to product sales
Excellent attention to detail
Proficient with Microsoft Office Suite or related software
Preferred
An ideal candidate would have prior traffic industry with exposure to:
Traffic cabinet (NEMA TS2, 33X, and ATC)
Traffic controllers
Vehicle Detection systems
Field Wiring
Lighting
Company
Synapse ITS
Synapse ITS is a transportation equipment manufacturing industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Vance Street Capital
2023-04-11Private Equity
Leadership Team
Chris Tsourides
Chief Executive Officer
Erik Pietersma
Chief Financial Officer
Recent News
2025-09-19
2025-08-29
Company data provided by crunchbase