Orderful · 6 hours ago
Senior Account Manager
United States
Full-time
Remote
Senior Level
$125K/yr - $150K/yrOrderful is reinventing how businesses connect and trade by modernizing EDI, the backbone of global commerce. As a Senior Account Manager, you will manage a portfolio of top-tier customers, focusing on retention, expansion, and ensuring ongoing value from the API-first EDI platform.
LogisticsManufacturingSupply Chain Management
Responsibilities
Drive retention, renewals, and expansion in support of team-based Net Revenue Retention goals
Lead ongoing customer engagement and business reviews to understand priorities and uncover growth opportunities
Build and maintain account plans that support long-term, sticky partnerships
Act as the internal quarterback for your accounts, partnering cross-functionally to deliver on commitments
Provide clear visibility into account health, forecasting, and upcoming opportunities
Surface product feedback and customer insights that help inform roadmap priorities and improvements
Qualification
Required
Experience in account management, customer success, or a post-sale role within a B2B SaaS environment
Proven success retaining and expanding a book of business, including ownership of renewal conversations
Consultative, value-driven approach to building strong customer relationships
Clear, confident communicator who can engage day-to-day operators and senior stakeholders alike
Commercial and analytical mindset — comfortable identifying growth opportunities and guiding customers toward next steps
Highly organized with strong project management instincts across a high-volume account portfolio
Comfortable operating in a fully remote environment with a high degree of ownership and accountability
Preferred
Experience supporting retail, logistics, or supply chain customers
Exposure to EDI, integrations, or technical onboarding workflows
Background in project or implementation management
Benefits
Unlimited PTO
A week off for everyone in December during the winter holiday period
Competitive Compensation
Lifestyle Work From Home Benefit
Health Insurance (Life, Medical, Dental, Vision, EAP)
Opportunity to make significant impact on the growth of a company
Remote Work
Flexibility
Stock Options
Weekly Yoga
Progressive Work Environment
Company
Orderful
Orderful is a complete cloud EDI platform for manufacturers, distributors, retailers, and technology companies.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
NewRoad Capital PartnersTyson VenturesGLP Capital Partners
2024-11-13Series Unknown· $15M
2024-07-24Grant
2024-07-08Series B
Leadership Team
Erik Kiser
Founder and CEO
Recent News
Company data provided by crunchbase