The YGS Group · 6 hours ago
TECHNICAL ACCOUNT MANAGER
York, PA
Full-time
Hybrid
Entry, Mid Level
2+ years expThe YGS Group is a company that operates marketing automation portals for clients. They are seeking a Technical Account Manager who will engage with clients to ensure site functionality and products meet their needs, while collaborating with an internal team to manage projects from concept to implementation.
AdvertisingConsultingInformation Technology
Responsibilities
Initiates, responds, and documents all communications with customers, sales, and team members regarding changes to job specifications or any other pertinent information
Serves as primary contact for the client and internal communications. Builds relationships and communicates with clients as the account management lead
Collaborate directly with appropriate staff in Technology and business areas to understand the business needs and the project concept objectives and approach; take assigned project from original concept through final implementation
Reconcile information received from multiple sources and create detailed business requirements that meet the business need within the scope of the initiative
Create and maintain documentation as required for Technology processes
Tracks project progress within the Agency Project Management system and provides updates to impacted parties
Communicates new system functionality to department and assists users in understanding implications
Analyzes existing processes, tools, systems, or databases and makes recommendations for development, improvement, or simplification
Conducts or coordinates with Technology developers to test system fixes, new releases and enhancements, changes, and implementations, to ensure functionality and user acceptance
Develop, document, and facilitate user acceptance test plans to ensure fulfillment of requirements and successful project implementation
Creates meeting agendas, leads client meetings, supplies meeting notes, and manages action items related to the meeting notes
The cross-department collaboration includes design, content, digital, technology, print, and accounting services
Communicates all schedules, material, and quality and delivery information to the customer promptly
Determines and fulfills customer requirements, including those not stated in the contract or job specifications. Clearly articulate and isolate in-scope and out of scope elements
Seeks information from the customer that may lead to other sales opportunities and communicates this information to the Sales team
Maintains a professional demeanor and an enthusiastic attitude
Is proactive in project management
Follows all required safety procedures relating to PPEs, ergonomics, chemical hazards. Performs job in a manner that protects the health and safety of all employees
You may be required to work additional hours during peak season or for special projects as required. Advanced notice would be provided
Qualification
Required
A high school diploma/or GED equivalency, required
At least 2 years of on-the-job experience and training are required
Excellent oral and written communication skills, as well as outstanding relationship building, analytical, and organizational capabilities
Able to prioritize the workload in a fast-paced environment
Works independently and can collaborate well with co-workers from all departments, as necessary
Flexible team player who learns quickly, can work independently, has outstanding prioritization and time management skills and a proven ability to multitask, and works well under pressure
Detailed and accurate
Proficient in all Microsoft Office products, Mac, and/or PC platforms
Knowledge and use of CRM systems
Excellent customer service and relationship-building skills
Ability to maintain a fast pace and work with a sense of urgency
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Accurately and consistently follow instructions delivered in a verbal or written format
Preferred
Bachelor's Degree in Marketing and/or Communications fields preferred
A minimum of 2-3 years' experience in client-facing role is preferred
At least 2 years of experience in a client-facing role, preferred with Account Management in an advertising agency or web to print environment with a proven track record of managing and growing accounts
Experience in problem resolution and comfortable with risk and decisions
Experience working with all aspects of prepress, press, bindery, fulfillment, and distribution processes and methods, from a service standpoint is strongly preferred
Current knowledge of strategies, trends, and technologies
Company
The YGS Group
The YGS Group provides customized marketing and communications solutions to help customers achieve their strategic business goals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Grentz
CFO
Recent News
Investor's Business Daily
2025-09-16
YGS Content Licensing
2025-09-10
Company data provided by crunchbase