VSE Aviation · 9 hours ago
Sr. Inside Sales Representative
Davie, FL
Full-time
Onsite
Senior LevelVSE Aviation is seeking a Sr. Inside Sales Representative responsible for establishing and maintaining customer relationships to support sales goals. The role involves managing customer communications, developing business with new and existing customers, and providing after-sales service to retain customers.
AerospaceIndustrialManufacturing
Responsibilities
Answer and prepare communications for quotes, orders, and other customer requests
Review and process orders, ensuring all customer requirements are met
Responsible for customer experience and KPI’s
Follow up on actionable items and tracks requirements to ensure completion through processes
Resolve customer complaints in a timely and professional manner to maintain customer loyalty
Identify potential customers through networking initiatives, cold-calling, and email communications
Research competitors’ products, pricing, and product success to determine customer preferences
Coordinate with other departments to meet plans and assist with customer requirements
Keep management informed by preparing results, such as daily call reports, weekly work plans, monthly and annual territory analyses
Provide support and training for less experienced Sales Representatives as needed
Support department manager in day-to-day tasks
Expand industry knowledge by attending educational workshops and reading professional publications
Other duties as assigned or required
Qualification
Required
Establishing and maintaining open and direct contact with customers for the purpose of executing sales and supporting the sales team goals and growth initiatives
Owning customer relationships
Working with product line managers and department managers for pricing initiatives
Coordinating, tracking, and reporting customer data, trends, and sales opportunities
Setting up sales pipelines to determine the effectiveness of personal sales strategies
Keeping abreast of the latest industry trends
Providing excellent after-sales service to retain customers
Developing business with existing customers and new customers
Answering and preparing communications for quotes, orders, and other customer requests
Reviewing and processing orders, ensuring all customer requirements are met
Being responsible for customer experience and KPI's
Following up on actionable items and tracking requirements to ensure completion through processes
Resolving customer complaints in a timely and professional manner to maintain customer loyalty
Identifying potential customers through networking initiatives, cold-calling, and email communications
Researching competitors' products, pricing, and product success to determine customer preferences
Coordinating with other departments to meet plans and assist with customer requirements
Keeping management informed by preparing results, such as daily call reports, weekly work plans, monthly and annual territory analyses
Providing support and training for less experienced Sales Representatives as needed
Supporting department manager in day-to-day tasks
Expanding industry knowledge by attending educational workshops and reading professional publications
Performing other duties as assigned or required
Company
VSE Aviation
VSE Aviation is positioned in the aerospace industry to support our customers with maintenance, repair, and overhaul services.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
K
Keith Windham
CEO A.I.R. / VP of BD VSE Aviation
Company data provided by crunchbase