Dinsmore & Shohl LLP · 6 hours ago
Application Support
Dinsmore & Shohl, 255 E. 5th St., Cincinnati, Ohio, United States of America
Full-time
Hybrid
Senior Level
5+ years expDinsmore & Shohl LLP is a dynamic, client-focused law firm with over 750 attorneys across 30+ offices. They are seeking an Application Support Analyst to provide technical support for desktop and server applications, maintain and troubleshoot software issues, and support firm operations.
ConsultingLegal
Responsibilities
Become subject matter expert on core applications as well as trend and recommend associated upgrade paths. Current applications include, but not limited to: Microsoft Office, iManage, LegalBar, Docket Enterprise, and Interaction
Identify skill gaps of practice areas or specific users by analyzing workflows and user requests in order to identify how technology can deliver more efficient solutions. Training benefits
Participate in the evaluation, testing, and quality assurance of new software applications and updates
Participate in the design, documentation, implementation and training of technology-based workflow to support client and practice group needs
Coordinate with other areas/departments where overlap exists to develop efficient procedures to streamline and satisfy practice area needs
Support adherence to firm standards and use of firm-supported hardware and software
Study existing products, new products, and technologies to obtain an advanced level of knowledge
Provide escalated coverage of the Help Desk and backup support to other team members as necessary
Travel as needed to various offices to participate in either training or new project initiatives
Other duties as assigned
Qualification
Required
Minimum of 5 years of related duties and responsibilities; prior law firm background preferred
Expert level or the ability to readily achieve expert level in support of Microsoft products within our environment. This includes having an expert understanding of implemented application integration within the Microsoft environment
Ability to proactively monitor ticketing logs from the Help Desk to trend issues that require long term resolution
Demonstrated ability to work collaboratively and constructively with employees, supervisors, and management in a team environment
Ability to interact with users and vendors in a manner that builds confidence and acceptance of MIS personnel by responding to production problems in accordance with priority
Excellent oral and written communication skills
Demonstrate ongoing desire to learn new technologies and provide subject matter expertise in areas of responsibilities
Ability to work extended hours, nights, and weekends when necessary
Contribute to projects in conjunction with co-workers and/or outside contractors and vendors
Ability to communicate and document comprehensive technical issues for a non-technical audience in a professional manner
Self-motivated and able to accomplish tasks with minimal supervision
Company
Dinsmore & Shohl LLP
Dinsmore & Shohl LLP has a nationwide team of more than 750 attorneys who are trusted advisers to some of the world's leading businesses—including many in the Fortune 500—as well as institutions, associations, governments, professional firms and individuals.
1001-5000 employees
H1B Sponsorship
Dinsmore & Shohl LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Adam Harlow
Partner
Alex Brackett
Partner
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