Terra West Management Services · 4 hours ago
Associate Director of Community Management, Terra West Management Services
Las Vegas,NV,US
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expTerra West Management Services is a leader in community association management, dedicated to fostering vibrant communities. The Associate Director of Community Management will supervise staff, manage a portfolio of properties, and ensure compliance with governing documents while providing exceptional service to community leaders and residents.
Real Estate
Responsibilities
Monitor Community Management staff to ensure that performance "deliverables" are provided in a timely manner and staff work is completed in conformance with departmental policies and procedures
Review staffs’ work weekly to maintain quality standards
Act as Advisor to the Director of Community Management
Act as Community Manager when current Community Managers are out sick or on leave
Train and counsel employees
Recommend termination, promotion, salary adjustments and bonuses to Director of Community Management
Review leave requests to ensure adequate coverage for office/clients during absence
Complete annual employee evaluations in a timely manner and recommend salary adjustments if any
Discuss draft of employee evaluation with Director of Community Management and obtain his/her approval prior to meeting with employee
Similarly, ensure that all new employees receive performance feedback at the end of their orientation/training period
Assist employees in developing client budgets
Review for completeness and accuracy
Manage portfolio of assigned properties in accordance with NRS 116 and all Federal, State, and local laws
Attend Board meetings, take minutes and maintain action lists; provide to board within required timeframe following that meeting
Assist/accompany new/ Provisional Managers for Board meetings
Ensure all Managers complete minutes within the required timeframe
Provide board packets to board members in advance of board meetings within the required timeframe
Ensure Managers are also meeting these standards
Take calls from members of the Board of Directors and the community
Resolve issues and handle all escalated calls from communities within a timely manner
Ensure timely return of management contracts, Accounts Payable, and timely return of legal acknowledgements and tenders
Monitor the Office’s compliance with NRS 116 and all Federal, State, and local laws, as well as the communities’ Governing Documents
Keep informed and make Board Members aware of NRS 116 and all Federal, State and Local legislation, as well as their Association’s Governing Documents
Ensure property inspections are performed per contracts and non-compliance policy followed per board for the properties managed by the Senior Community Manager and all licensed Managers assigned to his/her team
Protect organization’s value by keeping information confidential
Develop and improve client relations by attending board of director meetings, industry events, company-sponsored board workshops, and new account meetings and presentations, etc
Qualification
Required
Minimum five years' experience as Manager of multiple community associations
Supervising Community Association Manager (SUPR) license required
Must possess vehicle with insurance and valid registration
Valid driver's license
See and read small print, both on paper and on a computer screen, quickly and accurately
Sit for extended periods of time while working at a computer
Hear and speak clearly on the telephone and in person
Company
Terra West Management Services
Terra West Management Services is a real estate firm in Las Vegas.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa de Marigny
President & COO
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