Mills Automotive Group · 16 hours ago
Vehicle Sales Manager
Sanford, NC
Full-time
Onsite
Mid, Senior Level
3+ years expMills Automotive Group is a family-owned company recognized as one of the leading dealership groups in the United States. They are seeking a Vehicle Sales Manager who will oversee all new and used car sales, manage the purchase experience, and lead a sales team to deliver exceptional customer interactions throughout the sales process.
AutomotiveAutonomous VehiclesFinanceRetailSales
Responsibilities
Oversee all aspects of new and used car strategy and operations
Strong leadership abilities, including the ability to inspire and motivate a sales team, set clear expectations, and provide constructive feedback
Ensure team masters product features and are product experts; have strong grasp of vehicle technology
Manage sales cycle from prospect to delivery, tracking all client and sales activity
Manage vehicle trade-in processes – including non-brand vehicles
Implement inventory management systems & processes
Drive operational excellence by developing and monitoring clear Key Performance Indicators (KPI’s), such as sales volume, revenue, customer satisfaction, and healthy inventory turn to identify trends and areas for improvement; provide regular feedback to ensure individual and team success
Driven to achieve targets and understands link between sales and customer experience
Serve as primary point of contact to manage escalations, address customer concerns, compliance matters, and resolve any priorities related to new car/used car operations
Work collaboratively with key stakeholders: Store team, Product Brand team, MAMCO Executive team, and Policy Departments to ensure unparalleled customer experience
Exceptional communication skills in diverse forums
Qualification
Required
3-5+ years of related professional experience in new car and used vehicle sales
Proven record of effectively leading and inspiring sales team to attain sales goals while delivering exceptional customer service
Customer-centric mindset and deep passion to create ongoing memorable consumer experiences
Highly collaborative and team-oriented
Self-driven initiative; hardworking; willing to go above and beyond in rapidly changing & ambiguous environment
Strong desire to execute and identify new ways to push the business forward
Strong verbal, written communication, and interpersonal skills; polished appearance
Excellent interpersonal and organizational skills with the ability to relentlessly prioritize
Manage and overcome customer feedback in a cordial and calm manner
Act with urgency and champions excellence in all company objectives
Flexible - available to work weekends, evenings, nights, and holidays as needed
Proficient in business productivity tools and software (MS Office suite, CRM tools, and retail business systems)
Maintain valid/active United States-issued driver's license
Candidate must be authorized to work in the United States
Preferred
Bachelor's degree or equivalent is preferred
Demonstrated leadership across multiple vehicle brands; experience within retail, luxury or hospitality is strongly preferred
Benefits
Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
Dental and Vision Plans
401(K)
Company Paid Basic Life and Short-term Disability
Employee Assistance Plan
Sick and Vacation Time, Paid Holidays
Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
Employee Discounts and Perks Program
Employee Wellness Subsidy
Tuition Assistance Program (Selected Dealerships)
Company
Mills Automotive Group
Mills Automotive Group is an automobile dealership firm that focuses on sales, service, and spare parts for new and used vehicles.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Flack
Chief Financial Officer
Brad Cannon
SERVICE DIRECTOR
Recent News
Charlotte Business Journal
2024-02-24
2024-01-31
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