Uber · 13 hours ago
Claims Lead
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$97K/yr - $108K/yr
2+ years expUber is seeking a Claims Lead to elevate leadership skills within their US & Canada Claims operation. This role involves managing a team of Claims Advocates, ensuring high-quality claims management, and driving operational excellence while collaborating with cross-functional teams.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation
Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership
Align the team with organizational goals, ensuring strategic initiatives are executed effectively
Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth
Identify opportunities for team development and leverage individual strengths to build a high-performing team
Partner with cross-functional teams to influence key metrics and continuously improve claims processes
Serve as a technical functional expert for direct reports and responsible for real time support
Qualification
Required
Bachelor's Degree or equivalent professional working experience
2+ years of front-line leadership experience in a result-driven environment
Willingness to work holidays, weekends, and/or mid-shift
Preferred
2+ years of experience in claims adjusting
6+ months of experience on the First Notice of Loss (FNOL) team at Uber
1 year of experience handling sensitive or safety-related user issues within Uber
Strong understanding of claims policies and procedures, with the ability to apply them effectively
Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs
Proficient in managing multiple tasks across various technology platforms
Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
Experience or familiarity with project management
Benefits
You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
You will also be eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-25
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase