Virginia Tech · 5 hours ago
IT Systems Specialist
Blacksburg, VA
Part-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrVirginia Tech is a leading global research institution dedicated to knowledge and creativity. The IT Systems Specialist will support the daily technology needs of senior management areas by providing end-user support, managing tickets, and assisting with device configurations.
EducationHigher EducationUniversities
Responsibilities
Answer phones, triage requests, create tickets and/or update tickets with new information
Process computer hardware and peripherals for deployments and disposals
Assist customers with the configuration and use of iPads and other devices such as desktop, laptops, and phones
Assist with maintaining the accuracy and integrity of data within our asset tracking and ticketing systems
Provide support to customers and work with technicians on support requests
Qualification
Required
Experience working in an IT support or help desk environment
Experience with ticketing systems such as ServiceNow
Experience with Windows and Mac operating systems
Experience with mobile operating systems
Experience interfacing with end users over the telephone, via email or in person to effectively communicate problem status and resolutions
Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience
Must have valid driver's license
Preferred
Experience working in Virginia Tech environment
Experience working in a Windows Active Directory environment
Company
Virginia Tech
Virginia Tech is a public research university that offers a range of academic programs and conducts research across various fields.
Founded in 1872
5001-10000 employees
H1B Sponsorship
Virginia Tech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (254)
2024 (146)
2023 (124)
2022 (196)
2021 (92)
2020 (81)
Funding
Current Stage
Late StageTotal Funding
$24.09MKey Investors
Virginia Innovation Partnership CorporationNational Institute of Food and AgricultureAppalachian Regional Commission
2025-01-16Grant
2024-06-26Grant· $0.59M
2024-02-15Grant· $0.45M
Leadership Team
S
Steven McKnight
Vice President for Strategic Alliances
David Raymond
Associate Vice President for Security and Identity
Recent News
The Morning Call
2026-01-22
2026-01-06
Company data provided by crunchbase