Realtor.com · 14 hours ago
Customer Success Manager - Retention
Scottsdale, Arizona, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expRealtor.com® is a leading online real estate platform that connects buyers, sellers, and renters with valuable insights and guidance. They are seeking a Customer Success Manager - Retention to engage with real estate agents and brokers, reinforce product value, and drive customer satisfaction through solution-based conversations.
PropTechReal EstateRental Property
Responsibilities
Take inbound and make outbound calls to agents daily
Re-build value in Realtor.com solutions for agents requesting to cancel their services
Offer consistent communication and timely resolution for our agents
Resolve Retention issues on agent and broker accounts
Meet or exceed minimum retention goals
Meet or exceed a minimum outbound call requirement
Engage customers with the highest level of respect and integrity
Qualification
Required
High tolerance for engaging with dissatisfied clients
Bachelor's degree or equivalent experience and 2+ years related experience
Thorough knowledge of a consultative or solutions based sales process
Familiarity with the real-estate landscape required
Familiarity with advertising products and services required
Knowledge of Excel and Microsoft Outlook required
Trouble-shoot and resolve customer service issues
Meet deadlines and work well under pressure
Multi-task and set priorities
Work the predesigned work schedule
Leverage established negotiation tactics
Preferred
Familiarity with Salesforce preferred
Benefits
Inclusive and Competitive medical, Rx, dental, and vision coverage
Family forming benefits
13 Paid Holidays
Flexible Time Off
8 hours of paid Volunteer Time off
Immediate eligibility into Company 401(k) plan with 3.5% company match
Tuition Reimbursement program for degreed and non-degreed programs
1:1 personalized Financial Planning Sessions
Student Debt Retirement Savings Match program
Free snacks and refreshments in each office location
Company
Realtor.com
Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Damian Eales
CEO
Jason Goldberg
VP, Customer & Enterprise Systems Engineering
Recent News
Morningstar.com
2026-01-23
2026-01-22
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