Connection · 20 hours ago
Workstation Technician DC - PCC
US-OH-Wilmington
Full-time
Onsite
New Grad, Entry Level
$22.60/hr - $28.36/hrConnection is a company that simplifies IT by connecting people with technology solutions. The Workstation Technician supports the Distribution Services department by managing desktop functionality and resolving hardware and software issues, ensuring smooth operations within the facility.
ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware
Responsibilities
Uses reference manuals, software, and hardware manufacturers, and other sources to resolve hardware and software problems for all areas of the facility as requested or authorized
Provides immediate support to Distribution fulfillment operations
Responds to any printer or systems issue preventing or interrupting the fulfillment operation
Effectively prioritizes assigned issues in order to provide efficient and timely customer service and escalates issues as needed
Installs desktop, printers, wearable devices, laptop, tablet, video conferencing equipment [Hardware & Software]
Receives, installs, tests, and trains the end user on new desktops
Maintains current software images of major desktop setups
Trains fellow staff members on new techniques or new found resolutions as appropriate and completes special requests
Works with team to manage internal periodic departmental moves
Sets up Video Conferences as requested
Updates and maintains central desktop and peripheral inventory database
Documentation of procedures related to workstation processes
Writes procedures for software and hardware installation
Performs all other duties or special projects as assigned
Qualification
Required
Intermediate and Tier 1 desktop computer repair, configuration, and networking
Advanced Microsoft Office skills to include creating presentations, creating documents in Word and creating spreadsheets in Excel
Customer oriented with ability to listen to and anticipate needs of the customer
Discreet with ability to perform work in a professional manner
Good understanding of business needs in order to prioritize work requests
Adaptable with ability to switch tasks based on shifting priorities
Articulate with ability to express oneself clearly and professionally in written and oral communication
Creative with ability to develop original solutions to problems
Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems
Quick study with ability to master a situation or learn new things with minimum direction or training
Detail oriented with item by item focus with ability to proofread for accuracy
Benefits
401k plans
Medical insurance
Free therapy visits
Mental health coaching and tools
Meditation resources
Generous paid time off package
Wellness and Volunteer Time Off days
Company
Connection
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Connection has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (19)
2023 (7)
2022 (6)
2021 (7)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-03-06IPO
Leadership Team
Timothy McGrath
President & CEO
Recent News
2025-02-06
2025-02-06
Seeking Alpha
2025-02-06
Company data provided by crunchbase