Naterra International, Inc. · 13 hours ago
Claims Specialist
Fort Worth, TX
Full-time
Onsite
Entry, Mid Level
2+ years expNaterra International, Inc. is seeking a Claims Specialist to oversee operational customer deductions and coordinate with customers regarding damaged goods. The role involves reviewing claims data, managing disputes, and reporting on claims activity to improve processes and resolve issues.
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Responsibilities
Maintains working knowledge of all customer/vendor process manuals and guidelines
Manage claims for customers including freight, shortages, overages, damages, chargebacks and any related commercial paperwork
Identify issues with overages, shortages, and damaged freight; and researches solutions to resolve issues. Create Corrective Action Plans (CAP) when required
Owns the processing and reconciliation of vendor and customer disputes
Submit disputes through a variety of methods (customer portal, email, online form, etc.)
Enters and processes customer RAs (Return Authorizations), and files for RAs to all vendors
Enters, processes, and manages orders within our ERP software as needed
Supports the Sales, Marketing, and Operations departments on order management issues
Supports Customer Operations Manager in all other aspects of order processing and performs other related duties as assigned
Qualification
Required
Maintains working knowledge of all customer/vendor process manuals and guidelines
Manage claims for customers including freight, shortages, overages, damages, chargebacks and any related commercial paperwork
Identify issues with overages, shortages, and damaged freight; and researches solutions to resolve issues. Create Corrective Action Plans (CAP) when required
Owns the processing and reconciliation of vendor and customer disputes
Submit disputes through a variety of methods (customer portal, email, online form, etc.)
Enters and processes customer RAs (Return Authorizations), and files for RAs to all vendors
Enters, processes, and manages orders within our ERP software as needed
Supports the Sales, Marketing, and Operations departments on order management issues
Supports Customer Operations Manager in all other aspects of order processing and performs other related duties as assigned
At least 2 years of experience with CPG supplier/vendor relationship communication
Strong understanding of credits related to damages, shortages, and returns to effectively manage and resolve discrepancies in collaboration with Accounting
Ability to organize and execute multiple tasks with a high level of accuracy
Strong problem-solving skill set, a passion for investigation and discovery
Ability to learn purchasing procedures and policies
Proficient with Microsoft Office Suite or related software
Excellent communication and interpersonal skills with warehouse workers, purchasing department, and outside vendors
Preferred
Bachelors degree in Supply Chain/Logistics preferred, Accounting knowledge is a plus
Experience with computerized inventory systems preferred
Benefits
Annual bonus program of up to 35% based on company metrics
Career pathing and development
Medical / Dental / Vision / Life
Matching 401k up to 4%
Company
Naterra International, Inc.
Founded in 1923, Naterra is a leading creator of beauty, baby care, and personal care products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Song
Chief Executive Officer
Recent News
Dallas Innovates
2025-10-11
Company data provided by crunchbase