Jr Support Technician jobs in United States
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A Square Group (ASG) · 18 hours ago

Jr Support Technician

positionBethesda,MD,US
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

A Square Group (ASG) is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. They are seeking a Junior Support Technician to provide IT support, configure devices, and manage IT tickets to ensure customer satisfaction and operational efficiency.

Health CareInformation TechnologyOutsourcing
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Uses an IT ticket system to receive and track tickets, assign them for action, ensure customer satisfaction, and close tickets in the system
Configures, installs, and supports desktops, laptops, mobile devices, printers, monitors, and other peripherals
Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Creates, reviews, and flags knowledge base articles
Triages hardware, software, audio/visual, network, and security issues, escalating to appropriate teams
Other related duties as assigned

Qualification

IT customer supportMacOS supportWindows OS supportMicrosoft 360IT certificationCustomer service skillsKnowledge base managementCommunication skills

Required

Associate degree in IT or a relevant IT certification
At least one year of relevant work experience in IT customer support in an enterprise environment
Experience supporting both macOS and Windows OS
Experience supporting Microsoft 360
Strong customer service skills
Strong communication skills (written and verbal)
It is required that the candidate hold or will be certified within the first 9 months of hire, one or more of the following certifications: JAMF Certified Tech, CompTIA A+, HDI-DAST
Ability to obtain and maintain public trust clearance

Preferred

Experience with enterprise computer and mobile management tools
Experience with Active Directory, ServiceNow, and Bomgar
Work experience in a medical or scientific organization

Benefits

Healthcare Benefits
Life
Disability
Paid Time Off
401k Matching
Employee Referral Bonus
Education Assistance
Learning and Development resources

Company

A Square Group (ASG)

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A Minority, Woman-Owned, Small Disadvantaged Business. CMMI L3 | ISO 9001:2008 | ISO 20000-1:2011 |ISO 27001:2005 Certified.
dateFounded in 2008
location
Rockville, Maryland, USA
people-size51-200 employees
web-link
https://a2-g.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Sara Singh
President
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Company data provided by crunchbase