Raley's · 12 hours ago
Tech Support Specialist I
W Sacramento Corporate Office
Full-time
Onsite
Entry Level
1+ years expRaley's is a private, family-owned retail company headquartered in West Sacramento, CA. The Technical Support Specialist I will be part of the Technical Assistance Center Team, responsible for diagnosing and troubleshooting technical issues for employees and providing timely resolutions or escalations as necessary.
Food and Beverage
No H1B
Responsibilities
Provide timely resolution of problems or escalation on behalf of the internal customer to appropriate IT technical staff
Serve as the first point of contact for customers seeking technical assistance over the phone, email, or instant message
Determine and document best solutions based on the issue and details provided by the customer
Identify and escalate situations requiring urgent attention
Follow standard help desk procedures
Provide case status updates to management and end-users, and inform management of reoccurring problems
Support and maintain effective relationships with users
Develop, document and implement standard operating procedures and customer service guidelines relating to IT support
Monitor and respond to system operating errors to ensure accuracy of processing and recording
Administer help desk software
Maintain records of processing problems and actions taken to correct problems
Log events of shift, including system malfunctions and disruptions, into turnover log and create shift report for supervisor
Qualification
Required
BA/BS in Computer Science or related discipline preferred, or the equivalent combination of education and experience related to analytical and/or system support
Minimum of one (1) year of technical support experience related to analytical and/or system support, or the equivalent combination of education, training and experience
Computer literacy in helpdesk tools, spreadsheet, database, presentation, and work processing software
Basic understanding of networking concepts
Ability to organize, prioritize and manage multiple assignments, and meet tight deadlines
Demonstrated ability in customer service, accuracy of work and attention to detail
Ability to follow verbal and written instructions
Ability to work independently and in a group environment and develop and maintain effective communication and working relationships with all customers
Flexibility and open availability is required to support our Distribution center which is open 24-hours a day, 7-days a week
Permanent residency in California or Nevada is a condition of employment for this position
Benefits
Retirement Savings Plan - 401(k) including company contributions and matching funds
Tuition Reimbursement for qualified courses
Scholarship opportunities for continued education
Medical, dental, and vision insurance for yourself and eligible dependents
Paid time off
Family leave and time off
Life insurance
Wellness Programs (Raley’s Healthy Lifestyles)
Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)
Health Savings Account
Corporate store and discount programs (10% off groceries, free items)
Discounts to amusement parks, gym memberships, mobile phone plans, etc.
Employee Assistance Program (free financial, legal, and mental health services)
Charitable contribution opportunity and volunteer time off and community events
Pop up grocery market
All you can eat fruit bar
Company
Raley's
aley's owns and operates food stores under the names of Raley's, Bel Air Markets, Nob Hill Foods and Food Source.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amanda Brunson
District Operations Partner
Bonnie Wagner, SPHR
Retired HR Business Partner.
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