The Cape Cod Five Cents Savings Bank · 17 hours ago
Loan Servicing Operations Representative II
Hyannis, Massachusetts, United States
Full-time
Onsite
Entry, Mid Level
2+ years expThe Cape Cod Five Cents Savings Bank is seeking a Loan Servicing Operations Representative II to perform a wide variety of complex service and operational duties in support of loan servicing operations. This role involves resolving issues, providing customer support, and ensuring compliance with regulatory guidelines.
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Responsibilities
Performs multiple loan operations activities which may include: booking and auditing new loans, processing complex maintenance and transactions, research exception items, escrow servicing, insurance monitoring, rate reviews, investor reporting, service audits, preparing credit references, preparing mortgage discharges, and a variety of other duties as assigned and in observance of regulatory guidelines
Responsible for timely reconciliations and balancing of departmental G/L and DDA accounts
Daily balancing and review of reports to resolve transactional exceptions
Monitors and is responsible for accurate, complete loan document retention in accordance with bank guidelines
Performs electronic storage functions of active and paid loan documentation
May have additional duties and assignments as required
Delivers quality level of internal and external customer service by responding to customer inquiries, resolving complex problems and researching loan issues in a timely manner. Escalates more complex problems to Loan Operations Coordinator or Management
May work in conjunction with third party vendors
May assist with loan documentation for internal and external audits and examinations
Must adhere to bank and regulatory guidelines for handling confidential information
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Qualification
Required
High School Diploma or equivalent required
2 years of loan servicing experience
Strong interpersonal and communication skills, both written and oral
Ability to problem-solve and independently research issues
Strong data entry capabilities and computer skills, including Microsoft Office products (Word, Excel)
Ability to produce accurate work, with attention to detail, within defined time guidelines
Proven ability or qualifications to handle more complex servicing responsibility and a broader scope of tasks
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Company
The Cape Cod Five Cents Savings Bank
Cape Cod 5 is a community bank with over $5.7 billion in assets committed to supporting its customers wherever they are – in the world and on their life journey – through its full-service digital offerings or in person at one of its locations throughout Cape Cod, Nantucket, Martha’s Vineyard and Southeastern Massachusetts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$50M2020-11-04Debt Financing· $50M
Leadership Team
Dorothy A. Savarese
Founder, Chair and Chief Executive Officer
Recent News
2024-05-23
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