Virginia Garcia Memorial Health Center · 10 hours ago
Receptionist Extra Functions
Beaverton, OR
Full-time
Onsite
Entry Level
1+ years expVirginia Garcia Memorial Health Center is committed to providing high-quality, culturally appropriate healthcare to low-income residents. The Receptionist Extra Functions performs essential duties such as checking patients in and out, managing appointment schedules, and assisting with patient flow while ensuring a welcoming environment for all visitors.
Health CareNon Profit
Responsibilities
Prepare Center at start of day to receive patients; unlock doors, turn on lights, prepare cash register drawer, prepare sign-in sheets
Perform established patient check in processes, including consents, Annual Verification form, insurance, & FPL
Update contact and demographic information for all registered patients
Procure proper documentation of patient financial status to allow Center to identify appropriate billing sources
Refer potentially eligible patients to the Medicaid Eligibility worker
Check in and complete Behavioral Health, Mental Health, and Dietician internal referrals
Assist other patients as may be appropriate
Set up charts for provider and create charts for new patients
Coordinate patient flow with nursing staff, lab, and pharmacy
Demonstrate knowledge and adhere to clinic policies and procedures regarding patient care, insurances, new patients, etc
Support Call Center and route calls to appropriate staff, being consistently courteous, timely, and helpful
Provide back up to Call Center when needed; take messages and schedule appointments for patients
Process mail, office deliveries, and incoming faxes
Perform reminder calls, schedule and call for intake appointments
Provide patient information and customer service related to charges, discounts, payments and billing
Reconcile encounter payments with cash and prepare money for deposit
Review pended work queues
Assist patients with collections issues or direct to the appropriate person
Assist in training new Front Office staff as needed and as time permits
Maintain waiting room and children's play area to ensure they are clean, tidy, and orderly
Prepare Center at end of the day; lock up Front Office area, verify that the front door is locked
Attend Front Office team meetings: contribute to meeting agenda, participate in all staff meetings
Attend refresher trainings and/or engage in coaching sessions as assigned
Escalate issues, concerns, or recommended workflow improvements
Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Perform other duties as assigned
Qualification
Required
Proficiency in English and Spanish, both written and spoken language
Proven sensitivity to inter-cultural issues
Able to make independent decisions based on Center protocols
High level of accuracy with numbers and data, which will become patient records
High School diploma or equivalent
One or more year's previous experience in reception work, work with the public, or work in a social service or health care setting
Previous computer experience desirable
Company
Virginia Garcia Memorial Health Center
Virginia Garcia Memorial Health provides high-quality, comprehensive & culturally appropriate health care to Washington & Yamhill counties.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gil Muñoz
Chief Executive Officer
Bella Bybee
Executive Assistant To Chief Financial Officer
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