Apply on Employer Site

Motus · 19 hours ago

Vehicle Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

$23.56/hr - $23.56/hr

0+ years exp

Motus is the definitive leader in mobile workforce solutions, dedicated to making WorkLife better for everyone. The Vehicle Support Specialist will serve as a front-line support for customer inquiries, strengthen relationships, and ensure positive engagement with Motus products through various communication channels.

AutomotiveB2BIndustrial AutomationInformation TechnologyManagement ConsultingSoftware

Responsibilities

Resolve and respond to customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels

Delight client administrators with a positive, customer-centric approach to question and issue resolution

Lead customers' expectations and experience in a way that results in high customer satisfaction

Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the Motus ticket management platform

Review and process customer forms and documentation when required

Assist the end-user support team if the business need arises and requested

Serve as Subject Matter Expert (SME) on designated Motus products and Motus Support tasks and processes

Liaise with the Product, Customer Success, and Enterprise Account Management teams as vital to ensure proactive and timely resolution of end-user issues

Qualification

Customer support experienceSaaS environmentZendesk experienceFluent in FrenchFluent in SpanishMicrosoft Office SuiteVerbal communicationWritten communicationAttention to detailOrganizational skillsProblem-solving

Required

0-3 years of customer support experience, preferably in a B2B, SaaS environment

Exemplary verbal and written communication skills

Commitment to service excellence

Ability to articulate complex and technical concepts

A positive, adaptable and enthusiastic team member

Strong teammate and commitment to get the job done, no matter how big or small

Strong ability to prioritize and meet a dedicated timeline

Attention to detail and strong organizational skills

History of excelling in collaborative team environments

Commitment to success—for yourself and your team

Analytical mind-set who loves solving problems

Proficient in Microsoft Office Suite