BK Resources · 20 hours ago
CUSTOMER SERVICE DATA ASSOCIATE
Altamont, IL
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expBK Resources, Inc is a company that focuses on customer service and data management. They are seeking a Customer Service Data Associate responsible for processing orders and ensuring accurate order information while working closely with various departments.
Building MaterialConsumer GoodsSalesWholesale
Responsibilities
To process orders via manually, EDI, or through Website
Edit all orders: Ensuring that all order information is correct and entered accurately
Verifying inventory and noting on the order when items are not in stock
To clarify any order that is not clear or accurate by contacting the dealer or salesperson
Acknowledge orders to customers: Making sure that any price discrepancies are noted on the acknowledgment email
All back orders with current ETA’s are noted on the acknowledgment email
Verify model numbers and address order questions with customers as needed
To complete and release orders once customer has approved the order to the warehouse in a timely manner
To release back orders when the Customer Care Associate sends notification that a back order is ready to be released
Qualification
Required
Responsible for processing orders
To process orders via manually, EDI, or through Website
Edit all orders: Ensuring that all order information is correct and entered accurately
Verifying inventory and noting on the order when items are not in stock
To clarify any order that is not clear or accurate by contacting the dealer or salesperson
Acknowledge orders to customers
Making sure that any price discrepancies are noted on the acknowledgment email
All back orders with current ETA's are noted on the acknowledgment email
Verify model numbers and address order questions with customers as needed
To complete and release orders once customer has approved the order to the warehouse in a timely manner
To release back orders when the Customer Care Associate sends notification that a back order is ready to be released
Computer Systems/Software Used: Dynamics NAV, Excel, Word, Outlook, Internet, Office 365, Mitel Phone System, Teams, OneNote
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
Preferred
Microsoft Excel: 1 year
Benefits
401(k)
401(k) matching
Health insurance
Paid time off
Vision insurance
Company
BK Resources
BK Resources is a supplier of stainless steel products and commercial gas hoses to food service dealers and plumbing wholesalers.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase